Jessa Satur

JESSA SATUR CUSTOMER SERVICE SUPPORT DATA SCRAPING VIRTUAL ASSISTANT SOCIAL MEDIA MARKETING PERSONAL PROFILE PREVIOUS EXPERIENCE I am the kind of person who is always highly motivated by new challenges, setting and achieving goals, and seeing tangible results. I value competency, action, concrete results, personal freedom, and challenges. I am very good at multi-tasking and I learn fast. I consider myself with high analytical skills and a problemsolver. Technical Support Representative Convergys Philippines (October 2015 - July 2016) CONTACT DETAILS-skype: live:jessatur475_1 facebook: https://www.facebook.com/hestia4u Maular, Aloran, Misamis Occidental 7206 whatsapp: - MY SKILLS & ABILITIES - Exceptional communication skill (oral and verbal) - The ability to work under pressure and multitask - The ability to follow instructions and deliver results INTERESTS & HOBBIES I am an avid reader. I like everything mysterious. My favorite book is Arthur Conan Doyle's "The Adventures of Sherlock Holmes". I also love watching documentaries like Ancient Alien, Mermaids: The Body Found and other niches. APPS & TOOLS Internet, Cable, Telephone Service Troubleshooting Service Upgrade Claims Specialist Teleperformance Philippines (August 2016 - December 2016) Handle Claims, lost card, unauthorized transaction, etc. Customer Service Data Scraping ODS -Freelance (January 2017-May 2017) Finding Sales Leads Email Research Website Scraping Data Entry Account Specialist EPERFORMAX (Ebay) July 2017-December 2017 Handle Restricted and Suspended Accounts Explain Site Rules and Regulations in listing and item Assist in Listing Item Assist in filing and handling disputes from seller and buyer PREVIOUS EDUCATION Mindanao State University - Iligan Institute of Technology Bachelor of Science in Electronics and Communication Engineering (Undergraduate) Aloran Trade High School Microsoft Tools (Office, Excel, Powerpoint, Publisher) Google Tools (Docs, Sheets, Hangouts, Calendar) Skype, Slack, Whatsapp, Zoom Canva, Offeo, Powtoon (Basic Skills) Graduated Class of 2011 With Honors Best in Math Regional School Press Conference Delegate (Radio Broadcasting) AWARDS Convergys Philippines Top 1 Agent February 2016