Jessa Rica Catama

MS. JESSA RICA L.CATAMA Project Manager/Podcast Manager/Admin. Assistant 05 Jones St. Ext. Wawa, Taguig City, Philippines Contact #: -- EDUCATIONAL ATTAINMENT ____________________________________________________________________________ COLLEGE GRADUATE Bachelor of Science in Office Administration Taguig City University Year Graduated: 2010 WORK HISTORY ● Project Based - Virtual Assistant March 2022 - Sept 2022 - 6 months project for basic graphic design, podcast editing, Miro board internal processes templates creation ● Personal Assistant/Project Manager Xcelerate Insurance Recoveries January 2019 - March 2022 OVERALL ADMIN. ASSISTANT DUTIES HR & RECRUITMENT DUTIES HANDLES INSURANCE CLAIMS SKIP TRACING ACTIVITIES INBOUND & OUTBOUND CALLS PERSONAL ASSISTANT MANAGE PROJECTS FROM START TO FINISH EDITING VIDEO CONTENT FOR TRAINING BASIC GRAPHIC EDITING FOR SOCIAL MEDIA POSTINGS ● GENERAL VIRTUAL ASSISTANT (Project Manager, Admin Assistant & HR and Recruitment) Evergreen Feb 2016 - Dec 2018 MAIN DUTIES: - - Mediate between clients & internal team members to discuss project requirements & deadlines In discussing with clients I have used Helpscout to send & reply email In discussing with internal team members, I have used Slack for daily chat For project meetings I used Discord, Zoom or Google Hangouts. Track project progress using different applications such as Trello, Dapulse/Monday. - ● Provide update to clients (daily & week-to-date) Follow up project development with team members daily and see potential roadblocks to meet deadlines and resolve them to avoid delays Do Quality Audit or QA on the work of my team member before showing to the client After we deliver work to the client, I also perform post-live survey to know any AFI (areas for improvement) for the team & our system Draft Quotations Edit article/upload articles through Wordpress Post-live project survey Do all the HR & Lead Recruiter roles (draft SOPs, optimize processes, draft Job Descriptions, draft Job Offers, assess recruitment platforms, conduct initial interviews, track recruitment progress, assist in onboarding of new hires, assist with offboarding & performance reviews.) TEAM MANAGER CREDIT CORP GROUP (AUSTRALIAN COMPANY) 2012 - 2016 MAIN DUTIES: - Handles 10-15 agents under my team - Manage daily team meeting to discuss target, performance from prev day and other agenda - Does daily side-coaching and call-listening - Take supervisory calls/escalated calls - Does QA coaching for calls and skip tracing activities of the team - Manage a monthly training (3 trainings a month for the team) - Does quarterly performance reviews for each team member - Discussed Performance Reviews to each team member quarterly ● CUSTOMER SERVICE REP. INGRAM MICRO PHILS. November 2011 – January 2013 MAIN DUTIES; - - ● Given a specific portfolio based on location, I take care of my clients’ request for quotes, queries, and orders. After client sent their needed items (like specs of a monitor, of a mouse, keyboard, hard drive, etc) I will need to look for options and available stocks and create a quotation for the client Once quote is approved, I will have to process orders for the client We also perform outbound calls for upselling if we believe that the client may benefit for those parts available at the moment We also follow up quotes if client won’t get back after we send one CUSTOMER SERVICE REP. TELUS INTERNATIONAL Feb 2010 - October 2011 MAIN DUTIES: - Takes inbound calls for customer support - Answers queries regarding the account details, plans, services and billing - ● Handles basic mobile troubleshooting Upsell services and other products ADMIN. ASSISTANT AMERICAN CREATIVE DESIGNS INC. March 2008 - March 2010 MAIN DUTIES: - Handles all admin works (quotes, take phone calls, invoicing, reports) - Manages petty cash funds and replenishments - Tracks overtime for the staff members - Handles request for cash advances - Checks daily time cards - Hand-over pays to staff during pay-out CHARACTER REFERENCES ____________________________________________________________________________ Mr. Andrew Bassingthwaighte Previous Employer Xcelerate Insurance Recoveries-Mr. Mitch Cabral Previous Manager Print Kitty-