Jessa Orozco

Objective Experienced in administrative support, data entry, and reporting, with strong skills in Excel, TalkDesk, Zendesk, and other productivity tools. Able to manage records, organize workflows, and work independently with minimal supervision. Background in e-commerce operations, including Shopify and Etsy management, SEO, order processing, and customer service across email and chat. Detail-oriented, reliable, and solution-focused, with strong communication skills and the ability to keep daily operations running smoothly. Seeking a remote data entry or email/chat support role where I can provide accurate, efficient, and dependable support. Jessa C. Orozco Contact Phone - Email- Skills Customer Service Basic SEO Administrative works Communication Skills Data Entry/Data Profiling Interpersonal Skills Problem Solving Can work with minimum supervision Adaptability Excellent knowledge in Social Media Effectively meet deadlines Education Business Administration, Marketing Management Holy Cross of Davao College- Language English Tagalog Experience December 2025 - March 2026 Ofload Carrier Support / CSR Managed high volumes of incoming calls from carriers, providing real-time assistance and updates. Responded to customer and carrier inquiries, including POD (Proof of Delivery) approvals and requests. Coordinated with carriers and internal allocators to obtain delivery documentation and status updates. Followed up on missing or delayed PODs to ensure accurate documentation and timely processing. Maintained clear and accurate records of communications and delivery information. Assisted in resolving carrier concerns by coordinating with the appropriate internal teams. June 2025 - March 2026 UK and Europe Pallets Pallet Support / CSR Handled live chat and inbound/outbound calls via TalkDesk, assisting customers and depots with pallet bookings, tracking, and delivery concerns. Coordinated with depots by phone to ensure smooth pallet collections and deliveries. Requested and sent Proof of Delivery (POD) to customers and internal teams. Responded to customer emails and inquiries, providing timely updates and issue resolution. Processed bookings and order updates in CRM and internal portals. Reviewed and followed up on rejected or failed collections to ensure resolution. Assisted in monitoring and following up on underpayments with customers. Maintained accurate records and documentation while delivering efficient, customerfocused service in a fast-paced environment. May 2025 - January 2026 BrigzBibles Admin Assistant Coordinating directly with Bible and journal engraving suppliers to process and fulfill orders. Communicated order details, confirmed specifications, monitored production timelines, and ensured accuracy before shipment, while the business owner focused on design. Uploaded and optimized product listings (Bibles, Journals, Prints, T-Shirts, Sweatshirts, and Mugs) on Etsy, Shopify, and Gelato, incorporating SEO-focused titles, tags, and descriptions to improve search visibility and discoverability. Edited product images using Adobe Photoshop to meet platform and branding standards. Managed customer service inquiries across Etsy, Instagram, TikTok, and email, ensuring prompt, professional responses and maintaining strong customer relationships. Coordinated with artists for custom commission designs, scheduling meetings, managing timelines, and pricing commissions based on design complexity. Published and optimized posts on Pinterest and TikTok, utilizing keyword-rich captions, hashtags, and descriptions to increase reach, impressions, and traffic to product listings. April 2024 - May 2025 BruntWork Administrative Assistant Managed customer service inquiries via email, Instagram, TikTok, and Etsy, ensuring timely and professional responses. Created and uploaded product listings on Shopify, Etsy, and Gelato, including photo editing with Adobe Photoshop. Developed and posted social media content on Pinterest and TikTok to boost engagement. Monitored and responded to comments/messages on social platforms to enhance customer interaction. March 2024 - August 2024 Outdoorsy Customer Support Specialist (Phones, Chat, and Emails) Managed inquiries on RV availability, pricing, rental policies, and general information. Assisted with booking and modifying reservations, including payment management and booking confirmations. Addressed concerns, disputes, and complaints from hosts and guests. Coordinated with various departments to resolve issues such as cancellations, refunds, and vehicle problems. Utilized Zendesk for CRM and Slack for communication. October 2022 - November 2023 American Dental Dental Administrator (VA) Managed daily dental appointments and ledgers with accuracy and organization. Collected and updated patient information, including personal and insurance details. Processed insurance claims and verified coverage. Sent appointment reminders to patients via email. Performed general administrative tasks, with a focus on data entry. Assisted the Billing Department by tracking progress using spreadsheets. Provided the CEO with a daily appointment drill report. May 2022 - August 2022 AwesomeOS l Ayala Business Center, Davao City Merchandising/Ops Coordinator Maintained Salesforce system for product sale go-live readiness and ensured data accuracy across multiple platforms. Conducted data analysis and ad hoc reporting using Excel to support business needs. Managed administrative tasks for the Merchandising Team, including sale setup, staging, and member request handling. Handled partner communication, coordinating sample check-ins, milestone reminders, and Purchase Orders. Supported product development by submitting consumer insights surveys and collaborating with cross-functional teams. Edited PowerPoint decks for brand campaign reports and organized samples for subscription box and e-commerce sales. May 2022 - August 2022 AwesomeOS l Ayala Business Center, Davao City Merchandising/Ops Coordinator Maintained Salesforce system for product sale go-live readiness and ensured data accuracy across multiple platforms. Conducted data analysis and ad hoc reporting using Excel to support business needs. Managed administrative tasks for the Merchandising Team, including sale setup, staging, and member request handling. Handled partner communication, coordinating sample check-ins, milestone reminders, and Purchase Orders. Supported product development by submitting consumer insights surveys and collaborating with cross-functional teams. Edited PowerPoint decks for brand campaign reports and organized samples for subscription box and e-commerce sales. July 2021 - May 2022 AwesomeOS l Ayala Business Center, Davao City Dropship Merchandising Coordinator Performed administrative tasks for the Merchandising Team. Maintained and updated sale information for drop ship operations. Provided expertise in drop ship products, addressing representative-facing inquiries. Managed drop ship tasks including replacements, order tracking, address issues, cancellations, and refunds. Collaborated with CX Warehouse/Operations and Merch Coordinators on ad hoc projects. October 2020 - July 2021 AwesomeOS l Ayala Business Center, Davao City Social Relations Specialist Managed and responded to inquiries, comments, and posts across Instagram, Facebook, Twitter, Community forum, and ads. Handled native replies and Facebook Influencer Ads. Supported the team with order cancellations and order checking. Performed daily tasks with precision and efficiency. Addressed customer concerns promptly and escalated significant issues to the supervisor. Participated in special tasks to improve customer engagement and satisfaction. July 2019 - October 2020 AwesomeOS l Ayala Business Center, Davao City Customer Service Representative (Emails and Chat) Provided detailed product and service information and resolved issues efficiently through Zendesk. Addressed problems promptly while adhering to company policies and procedures. Served as a Point of Contact (POC), supporting teammates with order processes and queries. Maintained accurate customer records with dated notes for future reference. Recognized as one of the top performers on the team. Participated in special tasks to enhance customer satisfaction and team efficiency. March 2015 - July 2019 Upwork Freelance Data Entry / Data Mining Utilized analysis tools and conducted internet research to gather accurate information essential for business operations. Demonstrated proficiency in collecting and organizing data, preparing it for entry into Excel Spreadsheets.