Objective
Seeking a challenging position with a reputed Organization that will allow career growth in
Administration Department with broader responsibilities. Offering excellent organizational
skills, strategies, and exceptional communication skills to provide correct administrative
support and customer service to clients. Adept at managing general office tasks such as
typing, dictation, and spreadsheet.
Experience
Jessa C. Orozco
Contact
Phone
-
Email-
Skills
Customer Service
Computer Literate
Administrative works
Communication Skills
Data Entry/Data Profiling
Interpersonal Skills
Problem Solving
Can work with minimum supervision
Adaptability
Excellent knowledge in Social Media
Effectively meet deadlines
Education
Business Administration, Marketing
Management
Holy Cross of Davao College-
Language
English
Tagalog
October 2022 - November 2023
American Dental
Dental Administrator (VA)
Correct daily dental appointments and ledgers
Collect and update patient information including personal information and insurance
information
Process insurance claims and verify patient insurance coverage
Send out appointment reminders to patients through email
Perform general administrative duties such as data entry
Help the Billing Department track their work progress through spreadsheets
Sends out daily appointment drill to the President
June 2022 - August 2022
AwesomeOS l Ayala Business Center, Davao City
Merchandising/Ops Coordinator
Support Salesforce system maintenance for assorted products prior to sale go live.
Complete Ad Hoc analysis in Excel to support business as directed.
Perform additional administrative tasks, as needed across the Merchandising Team
Utilize Excel to analyze data and create reporting
Maintain data accuracy across multiple systems
Enter, update, and maintain buy data in SalesForce, Highjump and internal team
documents
Help with sale setup, staging and member requests during the sale
Support product development through submitting consumer insights surveys.
Assist in partner communication regarding sample check-ins, key milestone reminders,
sending Purchase Orders, and more.
Help schedule and attend new partner calls and send recaps to brands as needed
Edit PowerPoint decks to showcase brand campaign wrap up reports and case studies
Work cross-functionally with Consumer Insights, Marketing, Social and Editorial teams
to gather necessary details for brands’ campaign
Collect, organize and archive all samples for a subscription box and e-commerce sales
July 2021 - June 2022
AwesomeOS l Ayala Business Center, Davao City
Dropship Merchandising Coordinator
Perform additional administrative tasks, as needed across the Merchandising Team
Assisted with drop ship CX resources
Assisted with keeping sale information relating to drop ship up to date
Drop Ship Products knowledge: Assisted with answering rep-facing questions by
having close relationships with Merch/Ops drop-ship partners.
Assisted with drop ship replacements, tracking orders, resolving addresses issues,
cancellations, and refunds.
Worked with the other CX Warehouse/Operations & Merch Coordinators on ad hoc
projects
Work cross-functionally with Consumer Insights, Marketing, Social and Editorial teams
to gather necessary details for brands' campaign.
Worked closely with inventory controllers and merchandising to proactively locate
potential order fulfillment issues, problem solve and notify customers.
Assisted in creating various CX resources and issue recaps
Investigated urgent issues such as product discrepancies and manufacturing defects
while being able to spot trends and issues early on, escalating them crossdepartmentally.
Assisted with member inquiries as required by business needs
October 2020 - July 2021
AwesomeOS l Ayala Business Center, Davao City
Social Relations Specialist
Reply to inquiries, comments, & posts (public or private) across various social media
channels (e.g) Instagram, Facebook, Twitter, Community forum, ads, etc.
Got access for Facebook for natively replies and for Facebook Influencer Ads
Continued helping the team especially with the order cancellations entries and
checking the orders for them
Carried out day-to-day duties accurately and efficiently.
Actively listened to customers, handled concerns quickly and escalated major issues to
supervisor.
Engage with special tasks
July 2019 - October 2020
AwesomeOS l Ayala Business Center, Davao City
Customer Service Representative (Emails and Chat)
Served members by providing product and service information and resolving product
and service problems through Zendesk
Remedied issues quickly and within parameters of company-mandated policies and
procedures.
Became POC and helped my teammates with their order processes, questions and
concerns
Documented all customer information accurately in computer system, providing dated
notes for future reference.
Became one of the top performers
Engage with special tasks
March 2015 - July 2019
Upwork
Freelance Data Entry / Data Mining
Used analysis tools and internet research for accurate information needed in the
business
Collected and organized data to be entered in Excel Spreadsheet
