Jessa Monterroyo

JESSA MONTERROYO PROFESSIONAL SUMMARY Resourceful and adaptable professional with experience in technical support, telesales, and customer service. Skilled in problem-solving, communication, and relationship-building. Proven ability to resolve technical issues, generate leads, and manage client expectations. Seeking to leverage strong interpersonal and analytical skills in a new career path offering growth and long-term opportunities. WORK EXPERIENCE Technical Support Representative - Aug 2021 - Apr 2025 Foundever - Robinsons Galleria Cebu, Cebu City, Cebu, Philippines Assisted customers with technical concerns via multiple communication channels (phone, emails, and chats). Diagnosed and resolved technical problems efficiently, ensuring minimal downtime for clients. Delivered exceptional customer service, contributing to positive satisfaction ratings. Telesales Executive - Oct 2016 - Apr 2021 Live2Sell Group - A. S. Fortuna St, Mandaue, Cebu | Philippines Conducted lead generation through outbound calls and cold calling strategies. Qualified prospects based on campaign requirements, ensuring high-quality leads for clients. Built rapport with potential customers, boosting engagement and conversion opportunities. SKILLS Customer Support & Issue Resolution Technical Troubleshooting Sales & Lead Generation Cold Calling & Prospect Qualification Communication & Interpersonal Skills Time Management & Multitasking Adaptability & Quick Learning ADDITIONAL INFORMATION Willing to undergo training for new roles and technologies. Strong adaptability for career shift opportunities in Admin Assistant roles, Virtual Assistant, and Customer Success. EDUCATION BSBA Major in Management - CAP College Foundation Cebu Osmeña Blvd, Cebu City, 6000 Cebu 2015 - 2017 Undergraduate Jugan National High School Jugan, Consolacion, Cebu 2006 - 2011 Graduate REFERENCES References available upon request.