Jessa May Cordova

JESSA MAY CORDOVA Virtual Assistant | Sales Appointment | CSR- ABOUT ME WORK EXPERIENCE I manage customer-related work as well as business-to-business and business-to-consumer jobs. Appointment Setter / Leads Qualifier I make sure to meet the customer's satisfaction and expectations. I also work with emails and chat support for an e-commerce business. SKILLS Sales and negotiation Organizational skills Customer service related skills Time-management skills Communication skills TOOLS Ringcentral Dialpad Gyneses Phone System Shopify Mojo Dialer Convoso Pega United Health Care | June 2024 - March 2025 Call and verify the insurance details of the leads provided by the client. Set appointment so the local insurance agent can discuss the health insurance details with the prospect. Handled calendar management, reminders, and document organization. Properly update the information of the leads on the crm. Customer Support Agent Booking dot com | February 2024 - May 2024 Experienced in optimizing property listings Assisted customers on their concerns about their booking Reached out to property owners to confirm the accuracy of the details of their properties listed on the website. Customer Support Agent Teletech | September 2023 - January 2024 We assist members with their medical needs, such as doctor’s appointments, and medical claims. Assure members resolve their issues and document every after-call. Ensure information is accurate and valid by creating and updating records Educate members about their plan benefits and how it works. Sales agent / E-commerce CSR Next Level Services | March 2015 - August 2023 As a client-based company, I assisted in sales, customer support, and any online assistance needed by clients on whatever campaign assigned to me. Experienced in real estate, health insurance, e-commerce industries.