JESSA MIRA MARTINEZ
Multi-skilled Professional: Customer Service
| Administrative Support | Virtual Assistance
Profile
Detail-oriented
professional
with
a
strong
background
in
customer service and a passion for administrative support.
Skilled in managing schedules, data entry, and handling inquiries
with efficiency. Proficient in Microsoft Office, Google Workspace,
and CRM tools, with excellent organizational and communication
skills. Seeking an Administrative Assistant or Virtual Executive
Assistant role to streamline operations and support team
success.
Work Experience
-
2023
-
-
https://myprofile.ph/jessamira
martinez
2024
Spar Hrvatska D.o.o
Shop Assistant
Assisted customers with inquiries and processed
payments.
Labeled merchandise during sales periods and
Bulacan, Philippines
ensured cleanliness of customer areas.
Key Skills: Customer Service, Organization, Payment
Processing
Education
Bachelor of Science in
Hospitality Management
-
Istra Camping by Valamar
Room Attendant
Cleaned and prepared guest rooms, maintaining high
standards of hygiene and comfort.
Bulacan State University
Ensured room inventory was stocked and reported
maintenance issues promptly.
2019
Adhered to health and safety standards while
interacting with guests.
Skills
Key Skills: Organization, Attention to Detail, Customer
Interaction
Scheduling & Calendar Management
Microsoft Office & Google Workspace
Order Processing & Issue Resolution
Communication & Problem-Solving
-
Behesht Persian Cuisine
Waitress / Cashier
Provided excellent customer service by managing
reservations, taking orders, and serving food.
Organization & Time Management
Processed
Phone, Email & Chat Support
payments
and
maintained
a
clean
workspace.
Data Entry & Management
Key Skills: Customer Service, Communication, Payment
Customer Service
Processing
2020
Language
Tagalog
English
2021
24 - 7 Intouch
Customer Service Representative
Handled inbound and outbound calls, resolving
customer queries and concerns.
Processed
refunds
and
re-ships
for
damaged
products, ensuring customer satisfaction.
Troubleshot and documented customer issues while
meeting performance metrics.
Key Skills: Inbound/Outbound Calls, Problem Solving,
Documentation
