Jessa Mae L. Pagibitan

Jessa Mae L. Pagibitan Cell phone no.:- Email address:-SUMMARY: Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. HIGHLIGHTS: • • • • • • • • High Standards Service and Support Problem solver Conflict resolution Critical Thinker Computer software savy People person Friendly EXPERIENCES: 08/2010-06/2011 TelePerformance- SM Mall Of Asia, Pasay City Receivables Management • • • • • • Administer all collections according to required policies and procedures and perform all billing functions and train all customers to receive invoices through various online applications. Evaluate all documents in collection systems and negotiate payments with customers through all payment methods. Maintain records of all collection accounts and monitor all receivables and post amounts on customer accounts. Oversee all overdue accounts with help of automate systems and computers and assist customers with debt repayment plans. Prepare an efficient debt repayment schedule for all customers and design and execute call quality programs. Analyze results for all collection process and recommend strategies to reduce all collection loss. 12/2012-08/2014 Convergys- Northgate Alabang, Muntinlupa City Customer Service Representative • • • • • • • • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of plan. Listen attentively to caller needs to ensure a positive customer experience. Access electronic and paper cataloging systems to look up product information and availability. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. In periods of excessive call volume, assists by taking inbound customer calls. Assist customer for basic troubleshooting of smart phones and android devices. Assist customer with past due accounts, reinstate services and reactivate disconnected accounts. 08/2014- 03/2016 EXL Philippines- Northgate Alabang, Muntinlupa City Credit Representative • • • • • • • • Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money. Compare liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations. Confer with credit association and other business representatives to exchange credit information. Consult with customers to resolve complaints and verify financial and credit transactions. Generate financial ratios, using computer programs, to evaluate customers' financial status. Prepare reports that include the degree of risk involved in extending credit or lending money. Review individual or commercial customer files to identify and select delinquent accounts for collection. Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity. Education:- University of San Carlos Talamban Campus Bachelor of Science in Pharmacy - Negros Oriental State University Bachelor of Science in Pharmacy Character References: Camille M. Arias Customer Service Associate Synchrony Global Services Philippines Inc- Alfredo D. Pagibitan Baranggay Secretary Malibay, Pasay City- Jennefer Barredo Process Associate Slk Global-