Jessa Mae Gallera

I am a versatile Virtual Assistant with extensive experience in outbound calling, lead generation, appointment setting, and customer support across multiple industries, including health insurance, Medicare, real estate, timeshare, and service-based businesses. I thrive in roles that require clear communication, organization, and attention to detail, helping businesses connect with the right prospects and manage client relationships efficiently.

Throughout my career, I have successfully managed multiple short-term campaigns for US-based outbound accounts. As a Lead Prospecting Assistant, I qualified leads by asking targeted questions, explained processes like disability benefit applications, followed up on submissions, and coordinated with medical clinics to retrieve necessary forms. I also have experience as a Medical Virtual Assistant, making outbound calls to doctor's offices to obtain information and schedule appointments.

In customer support roles, I have handled phone, email, and chat inquiries professionally, assisted clients with order processing, managed recruitment ads for service providers, resolved disputes, and ensured the timely collection and processing of payments. I have trained and supervised other virtual assistants to maintain effective communication and collaboration with clients and teams.

As a Cold Caller and Appointment Setter, I have contacted homeowners and business prospects to identify qualified leads, schedule appointments for real estate viewings or Medicare consultations, and respond promptly to inquiries. I understand the importance of being professional, persuasive, and empathetic while following proven scripts and maintaining a positive attitude even in challenging situations.

I am proficient in a wide range of tools and systems, including Mojo Dialer, CallTools, Kixie, Xencall, Podio, Monday.com, Capsule.com, REI Simple, RingCentral, Ringblaze, JustCall, Sierra Interactive, and Fenero. I am skilled in data entry, CRM management, and maintaining accurate call logs to support sales and marketing teams.

With my strong communication skills, adaptability, and resilience, I am dedicated to helping businesses achieve measurable results by generating quality leads, setting appointments, and providing exceptional customer service. I am comfortable working remotely, managing high-volume calls, and collaborating with teams across different industries to drive efficiency and growth.