Jessa Mae De Vera

Jessa Mae De Vera VIRTUAL ASSISTANT | LEAD GENERATION | DATA ENTRY | ADMIN & CUSTOMER SUPPORT VIRTUAL ASSISTANT TRAINING PROJECTS PROFILE Aspiring Virtual Assistant with a strong foundation in Lead Generation, Data Entry, Administrative Support, and Customer Support. Skilled in using Google Workspace and Excel. Has knowledge using LinkedIn, GoHighLevel, Slack and Notion to manage tasks effectively. A fast learner with excellent attention to detail and commitment to delivering high-quality, accurate results. Completed General Virtual Assistant Mastery Course and IBM Data Fundamentals, building practical knowledge to support business operations remotely. CORE SKILLS Lead Generation & Online Research Data Entry & File Management Administrative Support (Email & Calendar Management) Customer Support (Chat & Email Handling) CRM Tools: GoHighLevel, LinkedIn, Google Sheets Process Documentation & Reporting Social Media Assistance (Content Creation, Basic Ads, Analytics) - Lead Generation & Data Entry: Researched and organized sample leads into Google Sheets during training, applying manual prospecting and LinkedIn research. Admin Support: Simulated managing executive calendars, email sorting and meeting coordination, ensuring tasks were completed ahead of deadlines. CRM Module Experience (GoHighLevel): Practiced setting up basic automation, funnel creation, and CRM data entry for client pipelines. Social Media Support: Created sample posts and basic analytics reports using Meta Business Suite and Canva. WORK EXPERIENCE Welfare Officer & Recruitment Staff Philcango International Recruitment Services |- Delivered daily customer support to overseas workers, advising on employer related concerns and ensuring resolution of complaints, demonstrating strong problem solving and communication skills. Screened and briefed 50+ applicants monthly, preparing them for overseas employment, showcasing expertise in onboarding, training, and information dissemination. Managed data entry and reporting by encoding monthly repatriation, deployment, and recruitment reports with 99% accuracy, ensuring compliance with agency and government requirements. Coordinated with foreign recruitment agencies in UAE, Qatar, Kuwait and Saudi Arabia, strengthening cross-border communication and client relations. Processed and tracked insurance claims and documentation, maintaining an organized database that improved document retrieval time. Accounting Clerk Staffers Provider of Asia, Inc. (Assigned at Gulliver Trucking Services, Cavite) | 2017 – 2018 Performed daily and monthly data entry using Microsoft Excel and Office, ensuring accurate reporting of company records with zero missed deadlines. Monitored and tracked attendance, trip tickets, and employee incentives, supporting HR and payroll functions with 100% compliance. Assisted in the distribution of salaries to 50+ delivery drivers, maintaining confidentiality and ensuring timely disbursements. Supported administrative operations by managing office supply inventory and preparing monthly requisition reports. - Remote