Jessa Leopardas
Administrative Officer
To pursue a growth-oriented and dynamic company that can benefit from my extensive seven-year
experience as a Virtual Assistant (VA) and contribute to the company's operational excellence while
nurturing my professional development through mentorship and continuous learning.
Summary
Contact
Phone
-
Email
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I specialize in providing administrative support as an Administrative Officer. My proficiencies
include operational reporting, accounts payable/receivable, managing financial operations,
customer issue resolution, team management, SMM, content creation, and website and landing
page design. I am well-equipped to enhance productivity and operations, making me a valuable
asset in roles that require administrative support as well as social media marketing skill sets.
Experience
Address
Tayud, Liloan, Cebu, 6002
Philippines
Education
2014
Bachelor of Arts in Communication
Cebu Normal University
August 2022 - October 2023
PicUp PTY LTD l QLD, Australia
Administrative Officer
Provides administrative support, customer service, process development, financial
management, and team oversight, all aimed at ensuring a seamless and exceptional
customer experience while contributing to the overall efficiency and growth of the
company.
Customer Service Representative
Process Development and
Duties & Customer Issue Resolution
Documentation
Logistics and Team Management
Operational Reporting
Social Media Marketing Assistant
Financial Transactions and Payroll
Processing
Expertise
Problem Solving
Process Flows
Team Management
Communication
Records Management
SMM
Language
English
Filipino
November 2019 - November 2022
VA Platinum l Cebu City, Philippines
Team Leader
My role as a Team Lead involves leadership, task delegation, client communication,
training and development, process improvement, customer engagement, sales processing,
and website setup. I play a pivotal role in ensuring the team's efficient functioning and an
E-commerce company’s success.
Leadership and Supervision
Task Delegation and Deadlines
Training and Development
Process Optimization
Email Organization and Response
Customer Engagement and Design
Support
Shipping and Tracking Management
After-Sale Support
Website Setup
Oct 2016 – June 28, 2018
Smartsource BPO l Cebu City, Philippines
Team Leader
Key responsibilities involve leadership, performance management, reporting, team
coordination, and direct client communication for absence management and workload
updates. A virtual assistant team I oversee for an Australian real estate firm relies on me
to ensure efficiency and effectiveness.
