Jessa Hermoso

HERMOSO, JESSA B. 171-D Purok 1 Bantayan Street, Palingon, Tipas, Taguig City (-- PERSONAL DATA: Date of Birth:December 25, 1992 Place of Birth:Fenarrubia, Abra Citizenship:Filipino Sex: Female Civil Status: Single Height: 5’1’’ Weight: 38 Kgs. Religion: Roman Catholic Father’s name: Victorio R. Hermoso Mother’s name:Cherry B. Hermoso WORK EXPERIENCE: Cold Caller A Realtor in California April 27, 2021-October 2021 Does outbound calls for potential clients with properties recently listed for sale then taken off the market and aims to get Appointment leads for my Realtor. Client Care Representative Sun Life Financial – Asia Service Centre Philippines January 2018-present Provides excellent customer service experience by resolving concerns thru inbound phone calls, website live chats and emails inquiries and concerns. regarding various company’s medical and dental benefits. Does soft selling and appointment setting of insurance, investment and savings. This includes assistance on members website as well as technical support. Occasionally acting as a Mentor/Support for new hires. Assigned as a POC for monitoring and creating reports for quality markdowns and also technical outages. Customer Service Representative Teleperformance, Inc. (JP Morgan Chase) June 2016-Dec 2017 Provided quality financial advice and great customer service experience to JP Morgan credit card holders on all concerns regarding their accounts. Operations Staff COL Financial Group, Inc. July 2014-June 2016 Responsible for Consolidation/Reconciliation of Subscription and redemption reports from external Fund providers. Consolidates List of Stockholders/Beneficial Owners of Bank (Quarterly Report). Monitors and Assists in processing different Corporate Actions from various issuer/company with close coordination with different Transfer Offices. Timely coordinates with Foreign Stockholders with regards to compliance on Tax Requirements. Processes Cash Dividend of various Stocks from issuance to distribution. Document Assistant – esp. Registry of Deeds P.A Residences Inc. November 2013-July 2014 Prepares and ensures complete docket of requirements for the Transfer of Title, Title Annotation and Cancellation of Mortgage prior to entry with Registry of Deeds. Timely coordinates with Liaison-BIR and LGU to assist in preparing docket of requirements for payment of taxes. Regularly orients new OJT’s and Document Controller regarding EDMS. Regularly updates the system on status of docket. Document Controller P.A. Residences Inc. May - November 2013 Assures the proper and complete electronic & physical archiving of the loan documents and buyers basic requirements. Prepared the Department’s Minutes of the Meeting, Memo and other related formal letters. Responsible for overall department’s document management. Monthly preparation of report(Actual vs. Target) On-The-Job Trainee P.A. Metro Residence Builders Inc. January 14, 2013-March 14, 2013 Assisted the Document Controller in sorting,Verifying and Scanning of loan documents using Docuworks Desk. Prepared the Department’s Minutes of the Meeting. Tagged Realty Tax Receipt to MIS of different Residential House. On-The-Job Trainee Keysquare Inc. November 20,2012 – February 1, 2013 Responsible for processing and Pulling-out of product ordered. Assigned to do Market Research and Field Study. Created a Competitive Analysis. Performed Clerical Administrative Tasks. Restaurant Team Member Kentucky Fried Chicken January 5, 2012 – January 9, 2013 Responsible for entertaining customer’s needs and providing them the best and quality service as a crew. Finding ways to solve customers’ concern/complains and turn them as an opportunity. On-The-job Trainee Rizal Commercial Banking Corporation December 2, 2010 – March 4, 2011 Responsible in sorting and arranging files so that process will be more systematic. Prepared the Signature Cards of the new accounts applicants. Assisting New Accounts Teller in organizing documents and attachments. Entertaining Phone Calls ad inquiries. EDUCATIONAL BACKGROUND: College:Taguig City University - Course: Bachelor of Science in Business Management Secondary: Tipas National Highchool- Elementary:Tipas Elementary School- SEMINARS AND TRAININGS ATTENDED: Freelancing Online Training Virtual April 20, 2021 Freelancing Tools & Systems Virtual April 20, 2021 Stress Management: Knowing Your Way Out Taguig City University Auditorium October 3, 2012 Students Leadership Training Taguig City University Auditorium September 10, 2012 Personality Enhancement Towards Success Taguig City University August 6, 2012 Towards Vision 2020:Global Workplace by Year 2020 Taguig City University March 26, 2011 SKILLS AND QUALIFICATIONS: Average typing skills Excellent English communication skills for both verbal and written. Knowledgeable in Microsoft Word, PowerPoint, Excel and Outlook. Hardworking, punctual and responsible. Friendly and professional. Effectively identify and solve problems using available resources. Reliable working independently as well as team effort, learn new skills rapidly and could work under pressure. Other clerical and administrative Skills Character reference would be available upon request.