Jessa Galera | Freelancer Resume

JESSA CALZADO GALERA Address: 2nd Street Lawaan Village, Balantang Jaro, Iloilo City Email:-| Contact number:- Professional Summary Dynamic and motivated professional with a Bachelor of Science in Information Technology (Major in Web Development) and extensive experience in customer service, quality assurance, and leadership. Highly adaptable, results-driven, and passionate about helping organizations achieve their goals through excellent service, continuous learning, and teamwork. Work Experience Fair Trade Outsourcing Inc. – Iloilo City Quality Assurance Lead | Jul 2024 – April 2025 • Spearhead QA strategies to ensure service excellence. • Mentor and guide team members for optimal performance. • Foster a culture of accountability and continuous improvement. Team Lead – Ponderosa Medical Billing | Aug 2023 – July 2024 • Supervised daily operations ensuring timely and accurate billing. • Strengthened leadership and organizational skills. Seasonal Floor Manager – Reviews | 2021 • Managed operation and also agents doing reviews for exam integrity Quality Assurance Specialist | 2020 – Jul 2024 • Conducted audits and monitored compliance with service standards. • Identified improvement areas and implemented corrective actions. Customer Service Representative (ProctorU) | 2017 – 2020 • Delivered client support in online proctoring. • Served as IR Lead ensuring effective incident reporting and resolution. WNS HR Department On-the-Job Training | 2016 – 2017 • Provided administrative and clerical support to HR staff. Education ● University of Iloilo – PHINMA | 2013 – 2017 Bachelor of Science in Information Technology – Major in Web Development ● Fort San Pedro National High School | 2009 – 2013 ● A. Montes II Elementary School | 2008 – 2009 Key Skills • MS Word, Excel, PowerPoint (basic proficiency) • Leadership & Team Supervision • Quality Assurance & Reporting • Customer Service Excellence • Adaptability & Multitasking • Strong Communication Skills Reference Mary Rachel Fontonalgo Former Colleague - Fair Trade Outsourcing Contact Number:- Mrs. Theresa Frias Barangay Kagawad Sto. Rosario Duran, Iloilo City