Jessa Espiritu Estacio
No. 16B Adolfo street, Brgy. Pamplona Uno, Las Pinas City |- |-| live:ysasoul
Profile
A professional call center representative with experience with both inbound and outbound calls for insurance and technical support. Call center representative who consistently meets and exceeds productivity goals for the company. With capacity to identify and resolve client issues quickly.
Experience
May 2019 – Present
Sales Consultant | 5Stones Innotech, Inc.
Verified client’s information on database.
Performed cold calling to potential clients.
Explained product thoroughly so that client will be enticed to purchase said product.
Managed clients concerns quickly and able to close a sale.
May 2018 – November 2018
Sales Consultant | Roses4U, Inc.
Verified client’s information on database.
Performed cold calling to potential clients.
Explained product thoroughly so that client will be enticed to purchase said product.
Managed clients concerns quickly and able to close a sale.
October 2017 – April 2018
Medical Technology Intern | Ospital ng Maynila Medical Center
Performed various laboratory procedures to come up with diagnostically relevant results to aid the physicians in diagnosing a patient
Gathered and verified all required patient information.
Performed phlebotomy on patients from various age groups.
January 2015 – June 2015
Technical Support Representative | Hinduja Global Solutions
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
Graduate of April 2018
Our Lady of Fatima University – Antipolo City
Bachelor of Science in Medical Laboratory Science
References
1. Name : Nikka Krizia Balutan
Position: Team Leader
Company: Roses4U, Inc.
Contact Number: -
2. Name : Allysa Grace Gerona
Position: Team Leader
Company: Roses4U, Inc.
Contact Number:-
Email Address:-
3. Name : Gladys Barrios
Position: HR
Company: Roses4U, Inc.
Contact Number:-
