Jessa Cabansay

I have 8 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at a large Contact Centers in the Philippines and served as Customer service consultant for 6 years and Complaints Coordinator for 2 years. I have handled residential consumer as well as business customers. I have also 1 year experience with Email Handling as a Freelancer.

I can provide e-mail, ticket and phone support and will do everything I can to assist customers in a timely manner. Communication is my passion and I firmly believe in providing accurate resolution for customers' needs in order to achieve customer satisfaction. Throughout the years of my experience being a Customer Service consultant and Complaints coordinator I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, clarity, positive attitude, time management, empathy, calmness and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

I am a part-time freelancer and can work U.S. business hours.