Jessa Bessin

JESSA BESSIN Travel Arranger | Customer Support CAREER SUMMARY Highly motivated and detail-oriented Travel and Customer Support Professional with experience in handling flight, hotel, and tour bookings, including changes and cancellations. Skilled in managing customer inquiries through chat and email, coordinating with service providers, and ensuring accurate booking details. Known for strong attention to detail, clear communication, and the ability to work efficiently in remote environments while maintaining high service standards. LANGUAGES English - Fluent WORK EXPERIENCE Tagalog - Fluent Travel Consultant French - Intermediate Teleperformance Philippines - Cebu City, Philippines EDUCATION Bachelor of Science in Information Technology Cebu Institute of Technology - University 2013 Remise à Niveau - French INFREP Bourges, France 2022 / 2025 TOOLS Global Distribution System - Sable, Apollo, Galileo, Amadeus MS Office Jan 2014- July 2015 Handled changes and cancellations for flights, hotels, and car reservations Coordinated with providers to accommodate customer requests and concerns Sales, Technical Support Representative Sykes Asia Inc., - Cebu City, Philippines September 2015 - January 2022 Processed new orders, upsold services, handled billing Troubleshot landline, internet, TV, and antivirus services Provided technical support for Google Wifi and Chromecast devices Restaurant Crew Member PapyLee - Bourges, France Google Workspace August 2024 - February 2025 Communication platforms Assisting customers with purchases and orders. Kitchen assignments, food and sushi making Managed stocks and inventory File management tools SKILLS Time management Excellent communication and documentation skills Detail-oriented and processdriven Strong customer service mindset with operation accuracy Works independently with minimal supervision Bookstore Intern La Procure Bibliou - Bourges, France February 2025 - April 2025 Advised customers on books and products Operated cashier Managed stocks and inventory