Jessa Balangyao
Valencia City, Philippines 8709
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Objectives:
I am a self-driven and hardworking top-rated Virtual Assitant. I am applying for this job position
as I am confident that my skills and experience can free up your time and grow your business. I
am a fast learner and can work with little or no supervision.
Educations:
Bachelor of Science in Agribusiness Management
Central Mindanao University, Maramag, Philippines
● Dean Lister
Jun 2011 - Apr 2015
Certifications and Memberships:
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Licensed Agrilcuturist 2015 - Present
Work Experience:
Client Success Support
Apr 2021 - Aug 2021
Amazon Product Researcher
Fast Track FBA, Online
● Assisted the clients in hiring amazon product researchers that match their qualifications
and need
● Helped the CEO with clients' concerns such as service subscriptions and virtual
assistant issues.
● Manually search products to different UK stores to sell in amazon stores and website
● Learned to read Keppa graph, amazon seller central, and FBA calculator.
● Managed FB groups with thousands of members and answered their inquiries.
Virtual Assistant
Mar 2020 - Nov 2020
Babies Getaway USA, Online
● Assisted the CEO with social media content creation, market, and competitor research.
● Helped with website design using WordPress.
● Provided excellent customer service (phone, chat, and text) and offered our service to
potential customers.
● Assisted in basic SEO works by website crawling and indexing.
Customer Service Representative 3
Mar 2016 - Apr 2020
Subject Matter Expert
IBEX Global Philippines, Davao, City, Philippines
● Provided excellent customer service with their billing and technical concerns
● Upsell products and services such as mobile phone plans, internet, and cable services
● Assisted the supervisor and helped agents with concerns clients
● Took supervisory calls to ensure quality and overall service.
● Awarded as one of the top agents.
Skills:
Technical Skills:
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Xencall CRM
ZOHO CRM
Pipe Drive
Line 2
Freshdesk
Gsuite
Skype
DialPad
Slacks
Livechat
Quickbooks
Ring Central
Amazon Seller Central
Keppa
WordPress
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Elementor
WpBakery
WhatsApp
Canva
Photoshop
Microsoft Office tools
Hootsuite
Trello
ClickUp
ASANA
Loom
Powtoon
Kajabi
Adobe Spark
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Resourceful
Analytical skills
Problem-solving
Keen to details
Great eye in design
Interpersonal Skills:
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Effective communication skills both
written and oral
Self-motivated
Leadership
Optimistic
Hobbies and Interest:
Watching documentaries, cooking shows, movies, and listening to music
