Jess Joseph
Email:-
#34, 2nd Main, AmarJyoti Layout, Domlur, Bangalore-560071, Mob: -
Key Skills & Areas Of Expertise
Portfolio Management
Project/Program Management
Agile & Scrum
Strategy planning and
Management Support
Contract Management Support
Vendor Management
Delivery Excellence and process
Improvement
Data Migration/Testing
Transition Management
Client Relationship Management
Process Analysis/Engineering
Resource Management
Operations Management
Service Delivery Management
Business Operations & Project
Administration
Proficiency in MS Office tools
Excellent Communication and
Interpersonnel skills
Expert in planning, organizing, and managing
resources with 15 years of experience in
Portfolio, Programme and Project
Management.
Profile Summary
Experienced in strategic and tactical planning, budget preparation and
management, project analysis and execution, vendor management.
Skilled in Business Process Analysis, IT Service Management, IT
Strategy, Project Portfolio Management and Process Improvement.
Managed the interface with senior management from global business
teams and technology stakeholder teams for all assigned programs –
provided clear and concise program updates via Senior Management
Governance meetings
Acted as a partner stakeholder for project teams and programmes and
was the central point to liaison and coordinate with client and all
stakeholders ensuring the successful and timely delivery of all phases
of assigned programs.
Responsible for all aspects of program governance, compliance and
control activities for all assigned programs.
Responsible for program margin, Monthly revenue, and part of account
strategy team.
Certification
CSM
Champion in adapting best methods to elevate the programmes and
portfolios of organizations and supported organization partners and
global leaders
Tools
Rational Portfolio Manager
PPM
BMC Remedy
Citrix Metaframe
Lotus Notes
Sharepoint
Supplier Portal
Visio
Experienced in establishing PMO and EPMO’s and handled transition
programmes.
Domains
Telecommunication
Banking
Retail
Industrial Sector
Personal Details
Date of Birth
: 23-Sep-1982
Nationality
: India
Academics
Master of Computer Application from Jyoti Nivas College, Bangalore
December 2006
Bachelor of Science in Mathematics from Mahatma Gandhi University
April 2003
Pre Degree from Assumption College, Mahatma Gandhi University
March 2000
Secondary School Leaving Certificate
March 1998
Experiences and Milestones
Web Associate
Network analyst, PMO
Analyst
Business Operations
Lead, Programme
/Portfolio Office,
Contract Management
Senior Consultant,
Business/Account
Operations, Programme
Portfolio Management
Teamlease Consultancy
-)
IBM India Pvt Ltd
IBM India Pvt Ltd
Capco technologies Pvt Ltd
-)
-)
(2018-Till now)
Transworks
-)
Responsibilities Handled
Capco Technologies Pvt. Ltd,
1) Designation: Senior Consultant (Program Management and Business Operations)
This role supports as Lead consultant by looking into the business and operational aspects of contracts in the
program. Role is responsible for the monthly revenue and plays an integral role in strategy and planning.
Activities Supported Includes but not limited to:
Contract Management
Forecasting and Budgeting
Client Billing & Invoicing
Strategy Planning support and Implementation
Client/Stakeholder Management support
SOW/WO review
Managing financials via internal tools.
Reporting
Resource and Demand Management
Capability Fulfillment and Resourcing support
Process Streamlining and documentation
Responsible for achieving programme and Organizational targets
2) Designation: Lead Processor Team
As a team lead for a new business transformation project, this role was responsible for setting up and managing
team of 20 who would provide offshore support as per the new contract signed with client.
This role supports the business and operational aspects of contract ensuring all EPMO activities are in alignment
within the scope of contract.
Activities Supported Includes but not limited to:
Team management
Forecasting
Strategy Planning and Implementation support
Requirement Analysis.
Client/Stakeholder Management support
Delivery Excellence
Reporting
Capability Fulfillment and Resourcing support
Execution of Contract Clauses/Ensure Contract Deliverable are met by Team
Process Streamlining and documentation
Training and Coordination
2)Designation: Senior Consultant
As a Senior Consultant performed an individual contributor role on client engagement and Third-Party Program
Management (TPPM). Supported Delivery excellence and business transformation program to streamline the process,
support Data Migration and Testing, develop work product, lead specific project initiatives, support transition activities, and
develop Transition plan, ensure Agile and Scrum implementation and act as a subject matter expert on consulting projects.
Activities Supported Includes but not limited to:
Manage work efforts to contract specifications.
Process streamlining and implementation.
Develop quality work product(s) and documentation.
Support Transition management and develop Transition plan for TPPM work.
Support Data Migration & Testing activity from different tools as part of Automation
Anticipate and communicate project risks.
Generate reports and perform analysis as and when required
Lead research activity for TPPM program.
Perform UAT for the developed applications by the team.
Interface with client leads and become a trusted advisor or confidant to the client.
Serve as a subject matter expert.
Cultivate successful client relationships.
Key Project Success / Achievements
Been successful in automating 80% of Third-Party Program Management (TPPM) process.
Successfully set up new Programme office for the business.
IBM India Pvt. Ltd.,
July ‘07 – Mar ‘18
1) Designation: Contract Business Operations Lead
This role supports the Business and operational aspects of contracts in a Portfolio in order to optimize their overall
revenue and profitability. Specifically, as CBO Lead I’m responsible for executing contract management processes using
contract systems and tools aligning with Strategy plans. Additionally, I’m involved in development and implementation of
reporting processes for specific contracts and interacting with key measurement stakeholders. As a contract Business
Operations lead I’m also responsible for Delivery Excellence and operations management for the Portfolio.
This could include revenue; profit performance; development and management of business processes including
quality assurance, business controls and procedures; client satisfaction deployment and ratings; and plan administration.
Develop and administer unit revenue, cost, and expense budgets, and manage each to optimization.
Accountable for revenue, profit, client satisfaction and satisfactory audits.
Activities Supported Includes but not limited to:
Client Billing & Invoicing
Strategy Planning and Implementation
Requirement Analysis and Client interface
Client/Stakeholder Management
Delivery Excellence and Process Streamlining
Transition Management and support
Dashboard preparations for Steer Co/Executive meetings.
SOW/WO Creation
Forecast and Budget planning
Monthly Reporting (Metrics/Executive Dashboards/Contract Health Status/Productivity/Utilization)
Vendor Management
Capability Fulfillment and Resourcing
People Management
Execution of Contract Clauses/Ensure Contract Deliverable are met by Team
Portfolio Management
Process Streamlining and documentation
Team Management
Key Project Success / Achievements
Presented with Manager Choice Awards for Demonstrating the Practice : Put the Client First
2) Previous Designation: Business Operations Lead/Analyst (Project Management Analyst)
Act as an extension of the department manager by leading a unit in Central Business Operations team (Team size
of 5), which includes but not limited to, assigning and directing work of team members, reviewing, balancing the workload
(including days off, vacation days) of full time IBM team members reporting to the same manager, Interact with customers
from different geography, requirement analysis, end to end management of activities.
Role and Responsibilities
Accountable for End to End Business Operations (Project Management) functions in a Software Development
team.
Represents the team in stakeholder meetings and provides related inputs for the Executive meetings.
Responsible for Process Enhancements/Work flow design/Automation
Activities Supported Include:
Contract Management
Forecast and Budgeting
Project Tracking and Planning Support / Billing & Invoicing / PO Management/PO Tracking
Demand Management
Claim management
Reporting
Resource Management and Requirement analysis
Metrics & SLA Management
Support for Data Migration & Testing for Data centers and tools
Stakeholder Management
Staffing
Pricing & Quotation (Work Order generation)
Audit Support and assist Sox related activities
Team management
Key Project Success / Achievements
Successfully completed travel assignment onsite as part of transition team for knowledge transfer and to set up
new processes for the team from IBM Greece. Been successful in bringing new business offshore.
Presented with IBM Eminence and Excellence awards
Received various Manager choice awards.
3) Previous Designation: SME/Project Coordinator
Role and Responsibilities
Providing Voice & E-Mail support to IBM Internal End Users and External Commercial Account across North
America, & UK to resolve network issues remotely.
Performing problem cause analysis, resolve routine customer problems and/or more complex problems, and
resolve routing and customer problems all within set criteria.
Design process improvement plans
Coordinate between various technical teams for the resolution of issues
Ensure SLA’s are met.
Reporting of SLA’s
Mentor new joiners and train them to support the account
Initiatives (Projects) in IBM:
Came up with an innovative way of learning new things, sharing best practices and remembering key things that
help us on work which is “IDEA ZONE” where ideas are colorfully displayed
Did an internal Project on how to increase Resource Utilization
Part of Lean projects in team.
Transworks: An Aditya Birla firm
March ‘06 – May ‘07
Designation: Help Desk Web Associate
Role and Responsibilities
Real time assistance via job portal Monster for job seekers in identifying right jobs and employers to find the
candidates fit for their requirements
Specialist support for job seeker, employer and for escalation queue
Handle both email and chat queues as per the management request at high inflow period
Monitor the queue, and handle the floor in the absence of Team Leaders
Investigate issues reported by customers and dealers in a timely and efficient manner
Train other staff to use the program efficiently
Facilitate and participate in conference calls with customers, other departments and with clients
Work with Research and Development department on Quality Assurance
Attend and play an integral role in department meetings
Been the best performer in the team and was recognized for the performance by the client and the company
Teamlease Consultancy
October ‘05 – December ‘05
Designation: Process Executive (Customer Service Representative)
Role and Responsibilities
Worked as a process Executive associate on contract basis for TeamLease Consultancy at Transworks
Troubleshoot customer queries regarding the Monster Job Portal and deal with the technical issues Tier 1.
Declaration
I hereby declare that all the details mentioned above are true to the best of my knowledge and belief.
Place
: Bangalore
Date
:
@Reference on Request
Jess Joseph
