Jess Alegria

Jessiel Alegria Puig--Titiwangsa Sentral Condominium Blk A2 16-8 1, Jalan Cemur, Titiwangsa Sentral, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Address OBJECTIVE To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. EXPERIENCE October 18, 2021 - Account Specialist TDCX MY SDN BHD Assist customers with their querries through different support channels Ensure that excellent customer service is delivered in each interaction Used all three medium of communications to assist customers (phone, chat, email). January 27, 2020 - July 28, 2021 Inbound Sales Specialist Concentrix CVG Promotes products and assist with post sales queries. Assist customers with general queries. Process billing and enrollment. July 2017 December 2019 Customer Service Representative Eperformax Contact Centers and BPO Handles disputes resolutions and appeals process. Assist customers with general inquiries. Review accounts to make sure each are compliant to the terms of service of the company. March 2016 March 2017 Sales assistant Dowi Marketing Mills Assist customers with sales queries. Promote products. Record daily sales and Refill stocks. Make monthly inventory reports Maintain good relations with establishment personnel. EDUCATION 2011 - 2015 Bachelor of Secondary Education Aklan state University SKILLS Strong Communication skills both oral and written. 80% Accustomed to Multitasking and can work well under pressure. 80% Strong critical and analytical thinkng. 80% TRAININGS ATTENDED Global Communications Training Completed up to 3 months of free language training provided by our previous company. Resulted in better communication skills, customer handling and issue identification and proper layout of the resolution. PROFESSIONAL REFERENCES Pedro Marques Aguilo - "TDCX (MY) SDN BHD" Team Leader- - Raquel Magdangan - "Eperformax Contact Center & BPO" Leap Dev and Compliance Officer-- Kimby Dela Torre - "Principal Financial Group" Retirement Specialist--