Jesrico Galleros Jore

Jesrico Jore Davao, Davao Region, Philippines-linkedin.com/in/jesrico-jore-20710a181 Summary As a BPO professional with 2 year of experience, I possess critical soft skills such as adaptability, positive attitude, and attention to detail. I have a proven track record of building strong, long-term relationships with clients, exceeding their expectations and satisfaction. I am self-motivated, open to learning new skills, and committed to professional growth. I hold myself to the highest standards of professionalism, accountability, and integrity, and I believe in delivering exceptional results to contribute positively to any team or organization. Naturally, my priorities as a virtual assistant are: •100% Client Satisfaction •Time management, Attention to detail, and Proactivity This is the following skills and expertise that I possessed: •Customer Service •Sales Expert •Technical Knowledge •Time Management •Computer Literacy Please do not hesitate to contact me if you believe that I am the ideal candidate for exactly what you're looking for. I will respond as soon as possible. Experience Vxi Global Holding BV VXI Global Solutions, LLC Dec 2021 - Apr 2023 (1 year 5 months) As a customer service rep for AT&T, I assist customers with billing inquiries and sales. My job is to help customers understand their bills and resolve any disputes, as well as promote and sell AT&T products and services. Strong communication skills and product knowledge are key, as well as the ability to handle difficult customers and de-escalate situations. I also handle payments, manage accounts, and process service requests to ensure excellent customer service. Education ACLC College TVL/ICT, Computer Programming 2017 - 2019 University of Mindanao Mechanical engineering, Mechanical Engineering Jesrico Jore - page 1 Skills Skilled Multi-tasker • Customer Service • Telecommunications Billing • Active Listening • Reliability • Attention to Detail • Time Management • Problem Solving • Adaptability • Multitasking Jesrico Jore - page 2