Jesmina Thebane

JESMINA AMANDA THEBANE South African | Remote-Ready | Contact details available upon request PROFILE Remote-ready Administrative and Customer Service Professional with over 5 years of experience across healthcare, NGO, and business environments. Proven ability to manage customer queries, provide virtual support, perform accurate data entry, and coordinate administrative operations. Skilled in remote communication tools (Zoom, Teams, Slack, Google Workspace) and certified in Customer Relationship Management (CRM). A detail-oriented, proactive, and adaptable professional committed to delivering results in both local and international virtual environments. CORE SKILLS • • • • • • • • • Customer Relationship Management (CRM) Remote Communication Tools (Zoom, Teams, Slack, Google Workspace) Inbound & Outbound Call Handling Data Entry & Digital Record Management (HPRS, TIER.NET, Excel) Client Service & Sales Support Conflict Resolution & Communication Office Administration & Coordination Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Time Management & Independent Remote Work EMPLOYMENT HISTORY Administrative Clerk (Intern) | Schonkenville Clinic, Parys | Aug 2022 – Jul 2023 • Captured and verified 200+ patient and stock records monthly with 98% accuracy. • Responded to patient and supplier queries via phone and email, ensuring timely resolutions. • Assisted with procurement, invoicing, and financial reconciliations. • Coordinated appointments and maintained digital filing systems. Data Capturer | Vikelizizwe Solution (NGO), Parys | Sep 2021 – Jun 2022 • Entered and validated vaccination records into digital systems with high accuracy. • Provided telephonic support to community members and scheduled appointments remotely. • Compiled reports and supported large-scale health projects using online platforms. Screener | Phirihadi Public School, Heilbron | Jan 2021 – Sep 2021 • Conducted health screenings and logged data digitally for reporting. • Responded to queries from parents and staff, maintaining professional communication. Receptionist | B.U.C Solutions, Parys | Jan 2017 – Dec 2018 • Handled inbound and outbound calls, assisting clients with service-related inquiries. • Processed invoices, petty cash, and client documentation using digital tools. • Managed front-desk operations including scheduling and email correspondence. Receptionist | Twin Brothers Construction 69, Parys | Jan 2017 – Oct 2017 • Answered calls, scheduled client appointments, and maintained filing systems. • Provided customer support and coordinated communication between staff and clients. EDUCATION • • • B.Com in International Business | MANCOSA | Jan 2025 – Present National Diploma in Management Assistant | Sedibeng TVET College, Vanderbijlpark | 2014 – 2018 Matric | Vaalpark Articon, Vaalpark | 2013 CERTIFICATES • • • • • • • • • • Customer Relationship Management (CRM) | Simplilearn (2025) Full Stack Software Development | FNB Academy App (2025) Diploma in Medical Coding | Alison (In Progress) Introduction to Project Management Financial Management Delegations of Authority in Public Service Management Assistant N4, N5, N6 Admin Clerk Certificate Introduction to Strategic HR Management Operations Management Framework Occupational Health & Safety Basics REFERENCES Available upon request.