Jeslem Nisperos

JESLEM NISPEROS WORK EXPERIENCE CONTACT ME --335B Doña Nieves Street San Vicente Angono, Rizal Philippines EDUCATION Christ The King College Secondary Education 1994 - 1998 Case Manager Quantrics Enterprises Inc 2023 - Present * Maintained accurate documentation on all cases ensuring compliance with regulations and confidentiality requirements. * Conducted thorough assessment of clients situation, identifying issues, goals, and necessary intervention s. * Enhanced communication between clients and providers through consistent follow ups and progress updates. * Educated clients on available programs, benefits and services, empowering them to make informed decisions about their care needs Retention and Escalation Specialist Quantrics Enterprises Inc - Escalation: handling escalated issues or cases that require specialized knowledge to resolve * Identify customers who are at risk of leaving or cancelling their services * Engage with customers to understand their reasons for considering cancellation and address their concerns or objections. * Present retention offers, incentives, or alternative solutions to persuade customers to stay with the company. 2020 - 2021 Customer Service Representative Quantrics Enterprises Inc SKILLS Problem Solving Skills * Interact with customers through various channels * Provide prompt , courteous and empathetic responses to customers inquiries, concerns or request. * Act as a knowledgeable resource for customers, offering information about products, services, policies, and procedures. * Stay informed about the company's product or services including updates, features, and pricing change. 2018 - 2019 Customer Service Representative FIS Global Patience Assist customer with their issue from their debit cards. Maintain up to date knowledge of debit card related products and services. Attentiveness REFERENCES Clear Communication Skill Persuasive Emotional Intelligence Julius Caldoza Jennifer Beltran Team Leader Concentrix Phone: - Case Manager Quantrics Enterprises Inc Email : - Phone: Email : --