Jesimar Estrada

JESIMAR OCHOA ESTRADA 40A Santa Maria Compound Phase II Santolan Pasig _ -_ -Positions as ADVANCE VIRTUAL ASSISTANT ________________________________________________________ Dedicated achiever with more than eight years of experience in the BPO industry. Able to perform any task with excellent result Equipped with vast training and ability to skillfully complete multiple and concurrent assignments within deadline parameter. Can work efficiently and effectively as an individual or within the team. _______________________________________________________ Education B.S. Statistics -), University of the Philippines Diliman, Quezon City Job Experience RealtyNinja.; Jan 2017 – Present Customer Support/Web Designer for Real Estate Websites (Remote Employee) Job Description: Answered all the clients inquiries through phone, chat, and email Assume responsibility of design tasks requested and paid by the clients. Lizard Bear Tasking Inc.; April 2016 – May 2017 Training Specialist for a Ride Sharing Campaign Job Description: Assumed ownership of all training program initiatives. Addressed all questions from training program participants. Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Extensively trained new and existing employees. DELL International Services; April 2011 – June 2014 Customer Service Representative/SME for DELL Canada/UK/Ireland Job Description: Provided accurate, specific and timely performance feedback for CSRs. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Resolved associate, tool and service delivery issues revealed by statistical reports. Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.