Jeselle Tungala

Jeselle Tungala • Efficient in Customer service. • Able to work independently and able to manage priorities and task. • Self-determined and goal oriented. • Proven initiative and ability to work minimal supervision. Work Experience VAULT CUSTODIAN • PJ LHUILLIER INC. • MARCH 2016 – JUNE 2021 • Monitor the movement of jewelries/ items in and out of the vault • Ensuring the safety of items inside the vault • Do physical inventory of every item pawned • Prepare list of items ready for auction CUSTOMER SERVICE SPECIALIST • EASTWEST BANK • FEBRUARY 2013 – DECEMBER 2013 • Answer customers question related to the product. • Assisting and walking through customers on the basic set up process. • Selling products and services to client CUSTOMER SERVICE REPRESENTATIVE • SECURITY BANK CARDS • JANUARY 2015- JANUARY 2016 • Answer customers question related to the product. • Assisting and walking through customers on the basic set up process. • Selling products and services to clients CUSTOMER CARE OFFICER • PILIPINAS TELESERV INC.• JUNE 2010 – JULY 2012 • Take orders of client and navigate the nearest establishment available to cater the food • Resolve issues encounter during and after the transaction in a timely and efficient manner. • Coordinate to the restaurant the request and complaints of client. CUSTOMER SERVICE REPRESENTATIVE • ITECH GLOBAL BUSINESS SOLUTIONS INC • MAY 2014 – DECEMBER 2014 • Assist client with their flights • Helping customers process their payment through online booking • Assist client in their itinerary changes and flight reservations. • Update client with the newest loyalty program of the company Educational Background BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT •MARCH 2010 • EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY Skills and Proficiencies Email Marketing and Management Social Media Marketing and Management Basic Graphic Design using Canva Wordpress Management