Jeselle dela Cruz

Responsible and dependable online Data Entry Specialist / Customer Service Representative with 8 years’ experience with different companies across USA, Canada and Australia. Highly skilled in performing office support duties such as providing general customer support, billing handling and addressing customer complaints. Hands on experience in ensuring that appropriate changes are made to resolve customers’ problems and referring unresolved customer grievances to designated departments for further investigation, proficient in Customer Service platforms such as Zendesk and Kayako. Areas of expertise include:

– Fast and accurate data entry
– Customer relationship management
– MS Word, Excel, PowerPoint
– Learning new skills that are customer service, admin support, or social media related.