Jesel Cura

Jesel M. Cura Urban 1 Phase 2 San Francisco Magalang Pampanga 2007 | M:- |-Professional Summary Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Skills Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Strong Interpersonal Skills Time Management Dedicated Team Player Office Management Skills Data Entry Advanced Excel Knowledge Professional Phone Etiquette Proficiency In Conflict Resolution Strong Problem Solver Active Listening Skills Work History Team Lead 09/2016 - Current Alorica – Clark Pampanga PH Job Description: Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided an elevated customer experience to generate a loyal clientele. Asked open-ended questions to assess customer needs. Developed reputation as an efficient service provider with high levels of accuracy. Customer Service Representative 05/2015 – 09/2016 Alorica – Clark Pampanga PH Job Description: Maintains customer records by updating account information. Enhanced/ provide a better customer service experience. Provide accurate, valid and complete information by using the right methods/tools. Collection Specialists 06/2013 – 07/2015 IQOR Inc – Clark Pampanga PH Calling the customer to remind about their payments Providing solution to their unpaid depts. Giving advice how to manage their finances Education Background Holy Angel University – Angeles City Pampanga PH Bachelor of Science in Information Technology Undergraduate 2011 - 2012 Dee Hwa Liong College Foundation – Magalang Pampanga High School Diploma 2007 – 2011 Magalang Christian Elementary School Inc. – Magalang Pampanga 2001 - 2007