Jesebel Lirazan Germia
Address: 2881 Road 2 Barretto Subd. Pandacan, Manila
Permanent Address: Blk. 3 Pag-asa Brgy. Sta Ana Taytay, Rizal
Mobile Number:- |-
Personal E-Mail:-OBJECTIVE:
To seek for a position in a stable company that could offer good opportunities
for growth, skills and development.
WORK EXPERIENCE:
SC Reservations | IHG
December 2017 – August 2018
Coordinator – Instant Service Center – Manila (Non-Phone)
• Assists company managed properties, such as the Intercontinental New York Barclay, by
responding to communications from guests, travel agents, and referral networks concerning
reservations arriving by mail.
• Responds to inquiries and makes reservations as needed.
• Assists in pre-registration activities when appropriate.
May 2016 – November 2017
IHG Rewards Club – Hotel Help Desk Supervisor (Phone and Non-Phone)
• Handles incoming calls regarding billing concerns, system and website navigation,
program inquiries and all other hotel-related issues.
• Handles escalated calls from hotels, Hotel Help Desk Specialists, corporate office and other
key contacts.
• Provides assistance to various ad-hoc projects
December 2014 – May 2016
IHG Rewards Club – Hotel Help Desk Specialist (Non-Phone)
• Cross-training in Hotel Help Desk Escalations
April 2014 – November 2014
IHG Rewards Club - Customer Service (Non-Phone)
• Cross-training in Hotel Help Desk Specialist (Non-Phone)
May 2013 – April 2014
Priority Club Rewards - Customer Service (Phone)
27th - 29th Floors, Tower II, RCBC Plaza
6819 Ayala Ave. Corner
Gil Puyat Ave. Makati City
IBM Global Processing Services
April 2011 – October 2012
Customer Care Specialist
• Financial Analyst (UK Bank - Credit and Collections Account)
UP Ayala Techno Hub Commonwealth Ave., Quezon City
EDUCATIONAL BACKGROUND:
College / Tertiary Level
2007 – 2011
Bachelor of Science in Business Administration,
Major in Business Management
RIZAL TECHNOLOGICAL UNIVERSITY
Maybunga, Pasig City
PERSONAL BACKGROUND:
Nickname:
Date of Birth:
Civil Status:
Dialect:
Nationality:
Jessie
December 10
Single
English / Tagalog
Filipino
CHARACTER REFERENCES:
Tracy Ann Perez
Coordinator, ISC Manila
Stephanie Advincula
HHD-Escalations Team Manager
IHG | 27th - 29th Floors, Tower II, RCBC Plaza
6819 Ayala Ave. Cor, Gil Puyat Ave. Makati City
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IHG | 27th - 29th Floors, Tower II, RCBC Plaza
6819 Ayala Ave. Cor, Gil Puyat Ave. Makati City
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This certifies that all the information disclosed in this resume is true and correct.
JESEBEL L. GERMIA
Applicant
