Jesanie Penaso Calibo

JESANIE PENASO CALIBO --  Canlambo, Larena, Siquijor Philippines 6226  To enhance my professional skills, capabilities, and knowledge in an organization that recognizes the value of hard work and trusts me with responsibilities and challenges   Objective Skills Experience Spi Globe (now Straive) Verbal & Written Communication May 2017 October Copyeditor 2020 • Revising or editing written material to improve readability Customer/Patient Service • Checking for accuracy and consistency of words used Computer Literacy • Checking for spelling and grammatical errors Teamwork • Ensuring that the manuscript is free of errors and redundancy Problem Solving Qualfon Dumaguete October 2020 - Customer Service Representative Microsoft Office and Google Suite • Handling customers' concern and inquiry Time Management November 2020 • Manage and resolve customer complaints • Ensuring customers' satisfaction Active Listening Research PBHC Patience Healthcare Billing & Patient Services Virtual Assistant Interpersonal Skills • Handling patient's concerns and inquiries December 2020 Present • Appointment booking/scheduling  Reference • Receiving patient payments Dionecito Villalon - "SPi Global (now • Checking eligibility and benefits Straive)" • Outbound calls to insurance companies • Posting of payments from EOB Team Leader ES CED • Insurance aging - • Resolving denials Leigh Ann Bongcales-Torres - "SPi • Processing secondary claims Global (now Straive)" • Claims creation (CMS1500) Team Leader ES CED-   Education Siquijor State College Languages Bachelor of Science in Business Administration major in General English Management 90.62  Achievements & Awards College Dean's Honor College Class Honor 2017