Jerwin Pascua

Jerwin pascua Subic, Zambales, Philippines ·-/-- Experience April 2018- October 2018 Appointment setter and content writer, Deck ready Worked as a part-time appointment setter for a local home remodeling business or contractor, my main responsibility is to contact customers from a few lists of database or lead sheets and ask them if they are interested to schedule an estimate or appointment for any deck restoration, deck building and other home improvement projects. On the sides, I also create content and blog posts. March 2018- present junior content writer, wordmasters Worked as a freelance junior writer, my main task is to grab projects and write articles for various websites. This entails flexible work schedule thus it requires less time obligation. October 2016-february 2018 sales associates, tpg telecom (in-house call center) Worked as both inbound and outbound sales staff, my main responsibility is to convert calls into sales through receiving incoming calls, dialing out leads and answering/sending correspondence via email and SMS. May 2014-october 2016 customer service and sales specialist/ subject matter expert, ibex global (AT&T-offshore call center) Worked as an inbound customer service and sales specialist, my task is to provide account-specific resolution, handle customer billing disputes, troubleshoot technical issues, and transition calls into sales. February 2012-may 2014 Sales chat specialist/ senior representative, spi global-phlippines (Dish account-offshore call center) Worked as non-voice/chat sales specialist, my main goal is to convert chat inquiries (sessions) into sales using objection handling strategies and customer-relation processes. Skills English proficiency, both speaking and writing Content and Article writing Customer Service and Sales Call-handling Typing and Chat/Email Skills MS Office (Word, Excel, PowerPoint) and Google Sheets/Docs proficiency Appointment Setting Sales and Management Skills Education April 2010 BACHELOR’S degree course in nursing, gordon college, olongapo city, Philippines A certified nursing licensure board examination passer april 2006 associate course in computer science, network computer and business colleges, olongapo city, philippines A consistent dean’s lister (Ranked 5th on graduation)