Jerson Suazo

JERSON SUAZO TEAM MANAGER SENIOR CUSTOMER CONTACT -- SERVICE REP. PROFILE Responsible for the supervision of 21 Customer Account Associates including work, attendance, and performance monitoring to ensure the delivery of each agents' Key live:.cid.485acf853cf92737 Performance Indicator and adhere to the productivity 172 Purok Mercury targets set by the business. Cuambogan, Tagum City, Davao del Norte, Philippines 8100 EDUCATION BACHELOR OF SCIENCE IN HUMAN RESOURCE MANAGEMENT University of Mindanao - EXPERIENCE TEAM LEADER IQOR - AMAZON CSR ACCOUNT | Nov. 2020 - Present Assisting agents in locating customers' orders as well as inquiries about various processes. Works closely with Quality to calibrate product and processes updates. Monitoring agents' performance and productivity. Processes agents' payrolls and disputes. PROFESSIONAL SKILLS Amazon Product Research Amazon Keyword Research Google Calendar & Hangouts PERSONAL SKILLS TEAM LEADER CNM Solutions - DoorDash Account | Sept. 2016-Sept. 2020 Assisting agents in processing customers' orders as well as inquiries about various processes. Conducts coaching and team huddles every week to discuss updates. Monitoring agents' performance and productivity. Processes agents' payrolls and disputes. Time management SENIOR CUSTOMER SERVICE REP. Problem solving Convergys - Macys Credit | April 2015-July 2016 Communication Leadership People Skill Fast learner Assists customers about billing inquiries. Provides guidance and coaching to newly hired agents and tenure agents when necessary. Processes case tickets for any fraudulent activities. EXPERIENCE SUBJECT MATTER EXPERT IBEX - AT&T Billing & Sales Account | Feb. 2014 - Nov. 2014 Assists customers about billing and sales inquiries. Provide guidance and coaching to newly hired agents and tenure agents when necessary about products and processes. Conducts supervisory requested calls. CUSTOMER SERVICE REPRESENTATIVE Sutherland Global Services AT&T Billing & Sales Account October 2012 - July 2013 Assists customers about billing and sales inquiries. Ensure daily and monthly sales quota and KPIs are met. Top Agent. CHARACTER REFERENCE EMILE RODEN GODOY Training Specialist - VXI Global Holdings B.V. --