Jerrylyn Roz

 JERRYLYN ROZ- No. 4 Malvar Street, Mt. Apo, Davao City OVERVIEW Responsible and dependable Customer Service Representative with more than 3 years experience with different companies. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Hands on experience in ensuring that appropriate changes are made to resolve customers’ problems and referring unresolved customer grievances to designated departments for further investigation. Proficient in Auto dialing systems such as Predictive dialers and automated attendant systems. Areas of expertise include: – Customer relationship management – MS Word, Excel, PowerPoint – Customer account creation PERSONAL DATA Age:29 years old Birth date:March 21, 1989 Birth place:Davao City EDUCATIONAL ATTAINMENT Years Attended Primary:Rizal Memorial College1996 – 2002 Address:Pichon Street, Davao City Secondary:Holy Cross Of Agdao2002 – 2006 Address:NHA Drive, San Antonio, Davao City College:Ateneo De Davao University2006 - 2010 Course:BS in Business Administration - Management Address:Jacinto Street, Davao City Vocational:A L S ( TESDA) Course:Automotive Mechanic Address:Davao City WORK EXPERIENCE TelePhilippines Inc.April 2010 – March 2012 Nature of Business: BPO Technical Support Representative – Cable TV & Internet support Boehringer-Ingelheim June 2012 – August 2014 Nature of Business: Research Pharmaceutical Company Medical Representative Next BPO Solutions January 2015 – March 2018 Nature of business: BPO Customer Service Representative – Medical Billing Specialist REFERENCE JAIMES WARNER BARNES Upwork Freelancer Medical Billing Representative EDWARD SANTOS Company Manager Secure Health Inc. LIZA ESCORTEZ Medical Representative BioHealth Pharmaceuticals