Jerryl Jay Caliza

OBJECTIVE To increase my knowledge, develop my skills and enhance my learning in a reputed company. To obtain a position that will challenge and provide me opportunities that will help me reach my full potential professionally. PROFESSIONAL EXPERIENCE JERRYL JAY B. CALIZA CONTACT INFORMATION Phone: - Email:-Address: Oriental House 2, Bank Street, Bur Dubai, Dubai, UAE SKILLS ⚫ ⚫ ⚫ ⚫ ⚫ Good communication. Excellent customer service skills. Able to work well under pressure. Work flexibility. Ability to work well with others. PERSONAL DATA Age: Nationality: 22 Years Old Philippines Language Spoken: English, Filipino & Visaya EDUCATIONAL BACKGROUND Bachelor of Science in Tourism Management (ISO Certified) Notre Dame of Dadiangas University Marist Ave., General Santos City, Philippines School Year:- TECHNICAL SKILLS Advance Microsoft (Excel, Word, PowerPoint & Outlook) ⚫ QuickBooks ⚫ Set-more scheduling App ⚫ Aladdin Software ⚫ Computer proficient February 2021 – Present NEO SCIENCE EQUIPMENT AND CHEMICAL LLC Administrative Coordinator Business Bay, Dubai, UAE Description/ Responsibilities: - Handling basic office duties, such as answering and routing phones, responding to emails, data entry, and reporting. - Coordinate with the Nurses and Driver - Answer and route telephone calls to the appropriate person - Conducts training to the newly joined colleagues. - Providing real-time scheduling support by booking appointments and preventing conflicts. - Encode patient’s information for Laboratory purposes. - Provides confidential administrative assistance to the chief executives. - Inbound/Outbound Calls. June 2020 – February 2021 KOONA Home Maintenance Filing Clerk/ Admin Support Dubai, UAE Description/ Responsibilities: - Carry out administrative duties such as filling documents, service reports, contracts and preventative maintenance schedule (PMS). - Organize schedule of the team and input data on the system. - Transfer data from Paper formats to data base systems and check any error for efficiency. - Inbound/Outbound Calls. - General Customer Support. - Manage the team’s designation and organize tasks. - Basic Accounting duties such as creating/handling invoices, quotations and petty cash through usage of QuickBooks. ⚫ January 2020 - May 2020 Immigration Consultant cum Office Assistant Dubai, UAE Description/ Responsibilities: - Outbound Calls both inside and outside UAE. - Provide assistance to clients about the immigration programs for Canada, Work Permit for Poland, Malta and Croatia. - Perform administrative duties in line with immigration consultancy. - Conduct seminars and introduce the products to the clients. - Document compilation of the applicants for immigration process. OBJECTIVE March- October 2019 Teleperformance Philippines Call Center Representative - Technical Support/ Customer Service COMCAST Central SIK Davao City, Philippines Description/ Responsibilities: - Handle inbound calls from Central America customers - Activate customer’s new products or service - Provide timely resolution to customer inquiry via phone - Billing and Sales specialist - Resolve customer concern and provide self-service options PRE - PROFESSIONAL EXPERIENCE June- September 2018 Intramuros Administration Tour Guide cum Receptionist cum Telephone Operator Manila, Philippines Description/ Responsibilities: - Visitor’s Guide of the Tourist attraction General Customer Service Inform customer about the itinerary of each tour Provide insights to help visitors make the most out of their trip Share history facts and information to the tourist about the attraction. Inbound phone calls (general inquires, bookings, and reservation) May 2017 2Go Travel Manila, Philippines Description/ Responsibilities: - Front Office / Administrative tasks - Assist check-in passengers - Facility management specific to amenities, housekeeping, food & beverage and kitchen - General housekeeping - Direct support to kitchen and restaurant specific to cooking processes as well as serving food and drinks April - May 2017 Green Leaf Hotel Front Desk Officer - Receptionist cum Bellman cum Telephone Operator General Santos City, Philippines Description/ Responsibilities: - Help guests during check in and out process - Handles inbound calls specific to reservations, general inquires and complaints - Perform admin tasks related to hotel operations - Maintain good customer relations - Secure the safety of the guest’s properties throughout their stay inside hotel.