JERRY PARIÑAS
Profile
Work Experience
Experienced Learning Experience Manager with a
passion for creating innovative and engaging
learning solutions. Skilled in instructional design,
training delivery and coaching and dedicated to
enhancing the learning journey for all learners.
Skills
Module Design & Development
Presentation Skills
Problem Solving & Decision Making
Coaching
Training Needs Analysis
Workshops Attended
Project Management Foundations
Project Management Institute (PMI)
Delivering Employee Feedback
LinkedIn Learning
Accelerated Coach Training Program
(ICF Accreditation Course)
Management Essentials
HGS
Educational Background
BSBA Major in Operations Management
Lyceum of the Philippines University
SY 2019 – 2021
BS Secondary Education
Philippine Normal University
SY 2007 – 2008-
-
New Hire Training & Onboarding
Responsible for Training Delivery and completion
of New-Hire Training & Onboarding. This ensures
we enough teammates to support our clients
with their concerns.
Campaign Specific Programs
Led initiation, development, and implementation
of the campaign specific initiatives and drove
campaign specific training programs for Team
Leaders and Teammates.
Performance Consulting
Helped in assessing and implementing solutions
for training needs for lines of business
struggling with KPIs like NPS, CSAT and Handling
Time.
Learning Experience Manager
3/2022 - 9/2023
Coaching Program Manager/ Senior Learning
Consultant (London Stock Exchange Group)
4/2021 - 3/2022
Associate Manager (HGS)
6/2019 – 4/2021
Senior Training Officer (HGS)
9/2018 – 6/2019
Training Officer (HGS)
8/2015 – 9/2018
Product Trainer (HGS)
2/2013 – 8/2015
Temporary Team Leader/ Quality Analyst (HGS)
1/2009 – 2/2013
Technical Support Representative (HGS)
6/2008 - 12/2008
http://linkedin.com/in/jerry-parinas-865535a9