Jerry Parinas

JERRY PARIÑAS Profile Work Experience Experienced Learning Experience Manager with a passion for creating innovative and engaging learning solutions. Skilled in instructional design, training delivery and coaching and dedicated to enhancing the learning journey for all learners. Skills Module Design & Development Presentation Skills Problem Solving & Decision Making Coaching Training Needs Analysis Workshops Attended Project Management Foundations Project Management Institute (PMI) Delivering Employee Feedback LinkedIn Learning Accelerated Coach Training Program (ICF Accreditation Course) Management Essentials HGS Educational Background BSBA Major in Operations Management Lyceum of the Philippines University SY 2019 – 2021 BS Secondary Education Philippine Normal University SY 2007 – 2008- - New Hire Training & Onboarding Responsible for Training Delivery and completion of New-Hire Training & Onboarding. This ensures we enough teammates to support our clients with their concerns. Campaign Specific Programs Led initiation, development, and implementation of the campaign specific initiatives and drove campaign specific training programs for Team Leaders and Teammates. Performance Consulting Helped in assessing and implementing solutions for training needs for lines of business struggling with KPIs like NPS, CSAT and Handling Time. Learning Experience Manager 3/2022 - 9/2023 Coaching Program Manager/ Senior Learning Consultant (London Stock Exchange Group) 4/2021 - 3/2022 Associate Manager (HGS) 6/2019 – 4/2021 Senior Training Officer (HGS) 9/2018 – 6/2019 Training Officer (HGS) 8/2015 – 9/2018 Product Trainer (HGS) 2/2013 – 8/2015 Temporary Team Leader/ Quality Analyst (HGS) 1/2009 – 2/2013 Technical Support Representative (HGS) 6/2008 - 12/2008 http://linkedin.com/in/jerry-parinas-865535a9