Jerry Andal

JERRY LIWAG ANDAL St. Mathew Subd., Phase 4, Block 12, Lot 11, Banay-banay, Batangas Cell # 0976 – 061 - 3475-Objectives To pursue a career in the field of information technology that offers me an opportunity for the career growth. Key Skills • • • • • Know all the latest software and hardware of computers. Have applied the use of this software with effect in my current workplace. Troubleshooting was the key area of my functions in all the companies I worked with. Extremely comfortable with hardware as well as software. Developing skills include development of networks infrastructures and information technology projects. Wide experience with hardware, local area networks, and many software programs. Work Experience GTreasury - APAC Makati City March 23, 2023 – July 24, 2025 IT – Technical Administrator • Collaborate support to APAC team (Sydney, PH, SG) as OIC. • Support Head Office for the problem encountered into their system. - Software Issues (Application, like MS Office, Internal Application, Driver’s Issue) - Hardware Issues (Printer, Laptop, Desktop) - Gmail Account Management - Warehouse Personnel Support (Application, Hardware Devices) - Inventory Monitoring/Tagging (Laptop, Desktop, Computer Peripherals) - Device Issuance/Allocation Work with users to manage production processing and resolve problems. Manage Azure Active Directory - Creating users, groups and administrative units - Manage device setting and perform bulk updates Manage role-base access (custom roles and providing role-based access) Manage subscriptions and governance - Configure azure policies and resource locks - Manage costing and apply it to different resources Conduct regular maintenance, updates and patch management to ensure system stability and security. Provide technical support for end-users and collaborate with IT teams to optimize system functionality. Implementing new environments in the Azure cloud. Ensuring federated access across Active Directory and Azure AD. • • • • • • • • aCommerce INC. 10th P. Antonio St., Brgy. Ugong, Pasig City June 17, 2016 to March 2023 IT – System & Network Specialist / Support Engineer • • • • • • Support Head Office for the problem encountered into their system. - Software Issues (Application, like MS Office, Internal Application, Driver’s Issue) - Hardware Issues (Printer, Laptop, Desktop) - Gmail Account Management - Warehouse Personnel Support (Application, Hardware Devices) - Inventory Monitoring/Tagging (Laptop, Desktop, Computer Peripherals) - Device Issuance/Allocation Work with users to manage production processing and resolve problems. Recommend and Implement New Technology: - Network Hardware and Software Work as a Network Administrator: - Manage / Configure Draytek (Router/Firewall): - Manage / Configure Fortinet (Router / Firewall) - Monitor and check users activity - Monitor Device Health - VPN Configuration all sites (S2S, IPSEC) - Reports and logs, including Applications Block - Cable Tracing and Port Installation - Troubleshoot and Diagnose Problem in Network / System - Wifi User Access Configuration (Ruckus / UNIFI) - Installation and configuration with testing /checking. - Manage other switch devices (CISCO, HP Arruba, TPLink) - Monitor and Logs of Network Downtime (Head Office) - Network Topology Setup - PFSense Installation and Configuration (Firewall) - Linux Server Administration - AWS Management - EC2, RDS, Network, - Testing or POC of any devices that will require for Operations Project Deployment for all Upgrades and additional Devices included to Network Setup Work as System Administrator: - Manage Email Users and Groups in Web Hosting - Manage XCALLY (Call Center Administration) - VOIP Setup - User / Staff Setup - Integration Setup - Monitor and check server logs - Call Routing - Manage IVR, Voice recording - Manage FONALITY (Call Center Administration) - TrixBox Setup to Customer Service Unit, include network setup - VOIP Setup: Singapore and Thailand VOIP - Manage Call Forwarding - Manage Call Routing - Manage IVR, including (Voice, Keypress, Call Flow) - Manage Recording Databases • Monitoring and Deployment of System from Regional) - Setup Email of All Users (Gmail Management Administration) - Monitor System Downtime (Head Office) - Perform Data Back-Up and Disaster Recovery - Install / Configure of Hardware and Software - Laptop / Desktop Repair ACOMMPLISHMENT/FINISH PROJECT - Build Network Infrastructure from scratch all sites (Office / Warehouses) - LAN Cable Installation in Warehouse - Deployment of Xcally Server and Telephony - Setup CS Station - Firewall / Router Management ARVIN INTERNATIONAL MARKETING INC. 15th Floor Unit B, A PLACE Bldg. Coral Way St., MOA Complex, Pasay City August 17, 2015 to June 2016 IT – System & Network Specialist • • • • • • Support Head Office for the problem encountered into their system. - Software Issues (Application, like MS Office, Internal Application, Driver’s Issue) - Hardware Issues (Printer, Laptop, Desktop) - Domain Management - Warehouse Personnel Support (Application, Hardsware Devices) - Inventory Monitoring/Tagging (Laptop, Desktop, Computer Peripherals) - Device Issuance/Allocation Work with users to manage production processing and resolve problems. Checks the allocation and structural integrity of database objects and indexes Recommend and Implement new Technology: - Network Hardware and Software - System Software Work as a Network Administrator: - Manage / Configure Draytek (Router/Firewall): - Manage / Configure Cyberoam (Firewall): - Monitor Network Traffic - Monitor/Manage Bandwidth per User and Department Level - Configure Firewall and User Access - Web Filtering Configuration - IPSEC and SSL VPN Configuration -QoS and Priority - Cable Tracing and Port Installation - Troubleshoot and Diagnose Problem in Network / System - Wifi User Access Configuration (Ruckus) - Manage other switch devices - Monitor and Logs of Network Downtime ( Head Office and Plant Site) Work as System Administrator: - Manage Email Users and Groups in Web Hosting - Manage password and key for all Users (Domain and Firewall) - Manage NAS Server (Share Drive): - Account Creation - Account Access and policies of Sharing - Monitor of Data and Files stored in Shared Server - Setup Email of All Users - Monitor System Downtime (Head Office and Plant Site) - Manage Domain Sever: - Account Creation - Rules and Policy Access - Configuration and Maintenance/Checking of Server Status - Manage Database Server (SQL Server 2008 R2) - Manage SAP Server - Manage Citrix Server (Web Application Server) - Perform Data Back-Up and Disaster Recovery - Install / Configure of Hardware and Software - SAP Administrator: - Account Creation - Access Rules - Crystal Report Modification - Row / Column Views Settings SOLUTIONS EXPERTS AND ENABLERS, INC. Ramcar Center, 80-82, Rocess Avenue, Diliman, Quezon City April 26, 2013 – August 15, 2015 IT – Technical Administrator • • • • • • • • • • • • Handle the tasks of developing and maintaining solid process for managing the Item Master and BOM policies, processes, and procedures to assure data integrity. Maintain Customer/Material Data for SAP, Issuance, Routing and Production. Troubleshoot plant for the problem encountered into their system. Work with users to manage production processing and resolve problems. Checks the allocation and structural integrity of database objects and indexes Oracle Programmer - Interact with customers to gather system requirements for Oracle projects - Provide technical and functional support to project team throughout the project life cycle. - Review test plans and perform bug fixes. - Develop and enforce best practices to improve system operational efficiency. - Provide training and assistance to less experienced staffs as needed. - Assist database design, data modeling and operational control procedures. Work as a Network Administrator - Lan Configuration, Router, Access Point - LAN Port and Switch Activation - Manage Router, CISCO Switch Work as System Administrator - Manage Email Users and Groups - Manage password and key for all Users - Activate patch for the store update - AWS Configuration (EC2, S3, RDS) Manage Dev Server into Plant Troubleshoot problem encounter in their DEV Database Server. Manage SQL Server, Windows Server 2000/2003 Manage and configure Domain FIRSTCORE MULTIPURPOSE COOPERATIVE Ramcar Group of Companies – Mister Donut Phils. 1851 Antipolo St., Corner S.H. Loyola Sampaloc, Manila June 01, 2011 to April 24, 2013 IT – Data Controller • • • • • • • • Handle the tasks of developing and maintaining solid process for managing the Item Master and BOM policies, processes, and procedures to assure data integrity. Maintain Customer/Material Data for SAP, Issuance, Routing and Production. Troubleshoot plant for the problem encountered into their system. Perform the tasks of gathering and organizing information before entering into the database system. Handle the tasks of conducting quality control checks and balancing computer output to input. Work with users to manage production processing and resolve problems. Checks the allocation and structural integrity of database objects and indexes. Updates information about the distribution of key values for one or more sets of statistics on the specified table or view. BALAGTASIN 2ND, SAN JOSE, BATANGAS Balagtasin, San Jose, Batangas July 2010 – April 2011 Computer Teacher/Technician • • • • • • • Provide knowledge in basic parts and function of the Computer. Fulfill the requirements of district's curriculum program, by developing and implementing lesson plans and show written evidence of preparation. Plan and arrange open communication by conducting conference with students, parents, teachers, and principals. Serve on staff committees and attended and participated in faculty meetings. Provide basic knowledge about computer history. Provide knowledge in MS Word, Excel, Powerpoint. Held ongoing evaluation of student achievement through informal and formal testing. INSTITUTE OF SCIENCE AND TECHNOLOGY – Education(ICT-Ed) P.Torres St., Lipa City October 2009 – March 2010 Technician Coordinator • • • Providing support of IT networks, software and hardware. Developed problem solving and optimum trouble shooting abilities. Support and repair for the computer malfunction. OUR LADY OF LOURDES SCHOOL M. Morada St., Brgy 10, Lipa City December 2008 – April 2009 Computer Teacher/Technician • • • • • • Fulfill the requirements of district's curriculum program, by developing and implementing lesson plans and show written evidence of preparation. Held ongoing evaluation of student achievement through informal and formal testing. Serve on staff committees and attended and participated in faculty meetings. Provide basic knowledge about computer history. Provide knowledge in basic parts and function of the Computer. Provide knowledge in MS Word, Excel, Powerpoint. LIPA CITY PUBLIC COLLEGE Lipa City, Batangas June 2005 – October 2009 Student Analyst/Assistant • • • Providing support of IT networks, software and hardware Provide assistant of the students for the some question according to the software that they used in Computer Laboratory Support and repair for the computer malfunction. Educational Attainment Tertiary LIPA CITY PUBLIC COLLEGE Lipa City, Batangas June 2005 - 2009 Course Bachelor of Science in Computer Science Secondary TAYSAN NATIONAL HIGH SCHOOL Taysan, San Jose, Batangas 2003 – 2004 Primary BALAGTASIN ELEMENTARY SCHOOL Balagtasin, San Jose, Batangas 1999 – 2000 Special Skills Computer Maintenance/Troubleshooting Install Programming - Laptop/Desktop Hardware/Software Applications Visual Basic, Java, C#, C++, PHP, ERP Network Devices Management Firewall Management Access Point SAP, Netsuite (Master Data) Cisco, HP, TP Link, Draytek Fortinet, Sonic Wall, Draytek, PFSense, Cisco Ruckus, UNIFI, Cisco Meraki Training Attended Architecting on AWS & Philippines AWS Technical Essentials 1226 The Peninsula Manila, Ayala Avenue Metro Manila, June 23 - 26, 2015 CISCO Basic & Advanced Globe Telecom 32nd St., Taguig, 1642 Metro Manila February 02 – 06, 2015 Personal Information Gender Date of Birth Age Citizenship Religion Civil Status Spouse Name Occupation Daughters Name Height Weight Name of Father Occupation Name of Mother Occupation Address Contact Person Cell No. : : : : : : : : : : : : : : : : : : Male November 23, 1987 33 yrs old Filipino Roman Catholic Married Suzeth A. Andal Sales Clerk Syrlle Jhane A. Andal 5’4” 110 lbs Leonilo Andal Driver Lourdes Andal Housewife Balagtasin 2nd, San Jose, Batangas Lourdes Andal 0918 – 2970 - 317 References Ms. Sheryl Gamboa Purchasing Manager aCommerce Inc. 0917 – 713 - 5807 Mr. Rommel Vidal President ICT-ED 0909 – 652 - 4857 I hereby certify that the above information is true and correct to the best of my knowledge. Applicant Signature