I have extensive experience in customer service, with over 5 years in the BPO industry. During this time, I have held various roles including Customer Service Representative, Team Leader, Training Manager, and eventually, Training Director.
Throughout my career, I have handled a wide range of customer concerns and was consistently able to resolve issues efficiently and professionally.
In addition, I have 3 years of experience working as a Virtual Assistant. I’m proficient in using various tools such as Gorgias, Shopify, Monday.com, and many others.
I also have experience as a Sales Representative, where I was able to perform effectively and contribute to the team’s goals.