Jerrel Ocampo

JERRELYN C. OCAMPO--71 Kanlaon St. Brgy. Highways Hills, Mandaluyong City Professional Experience Sales Support Associate Jan 16, 2018 – Present Deliveree Technology Philippines, Inc. – Transportify Ortigas Center, Pasig City ● ● ● ● ● ● ● ● ● ● A competitive player in the team with vast knowledge of data analysis and forecasting by developing different dashboard and trackers for the demand team such as; ○ KPI Growth- tracker for the year to date, monthly & weekly growth ○ Conversion Trackers- Sales Conversion and KPI ○ Client’s Tracker Monitoring ○ Leads Management Tracker ○ Ticket Management (Incident Report/Claims Management) ○ Incentives and Commission Computation ○ App Feature Monitoring Plays an integral role in new product development as the team’s decision will be based on the data extracted where the demand will lead the way. Creates demand forecasts by generating sales team data for weekly, monthly, and yearly growth which is being used for forecasts and changes on the demand trends and patterns Provide ideas and strategies for Sales and Marketing Campaigns Extract competitive reports to compare previous and current performances of the sales leaderboards. Provide sales reports via dashboard creation. Measure the performance of the current clients via ranking the frequency of bookings, gross transaction values and inactivity behaviors. Manage demand announcements through EDM (email direct marketing) – Mailchimp. In charge of aligning with the Business Development Team in discussing progresses, strategies and tactics to improve demand. Extract meaningful insights and reports to the weekly demand output and to the executive management. ● ● ● In charge of evaluating sales performances for the computation of sales commission and incentives. In charge of evaluating leads and clients, and aligning with its accreditation requirement. Acts as the Account Manager of the in-house leads to assist the Business Development team. Customer Support Representative and Product Developer May 18, 2015 – Jan 15, 2018 Horsepower.ph Services Inc. Ortigas Center, Pasig City ● ● ● ● ● ● ● ● ● ● ● Created knowledge base that serves as FAQs for the customers and members Created Customer Support Processes/SLA Created company process from Registration, Payment, Services Availment to Dashboard (Platform) access Check all tickets created by the customer (Complaints, Tech issue, Account issue, Dashboard Issue, Payment Issue) Performs customer relations to all the customers. Processing customer transactions (Bills Payment and Government Postings) then endorse the Fulfillment Team. Conduct product knowledge training for new employee and members Discuss services Horsepower offer for those customers who wants to set a meeting for discussion Developing new products or improving existing products that can meet customers’ needs. Do Marketing research and product research by talking to customers, sales staff or visiting product review sites. Find out what customers want from a product, how they use it and why prefer certain product features over another. Compare competitor products and services to company products. Data Encoder (Home Based) July 2014 - Sept2014 Go3 Infotech Solutions Inc. Ortigas Center Pasig City ● ● ● Typing all menus to be uploaded to the Client’s website and Online Ordering Section Assist customers in designing their food menu Customer Support (Sept-Jan2015) Go3 Infotech Solutions Inc. Ortigas Center, Pasig City ● ● Answering all email inquiries about the product and assisting the customer if they are having technical issues on our website Created Customer Support process Customer Service Jan 2015 - Feb2015 Nayangu Philippines Ortigas Avenue, Quezon City ● ● ● ● ● Front liner Assisting customer via email, text, phone calls and walk in regarding the products Following up if the customer receives their package via phone calls, texts and email Advising the customer when they can pick up their products Assisting on events especially for those customers who wants to buy products Comcast Technical Support October 2013 - October 2014 West Contact Services Inc. Gil Puyat Avenue, Makati City ● ● Resolve customer concerns regarding their internet, phone and television services by troubleshooting. Doing a soft sale to offer an upgrade to the customer's current plan. Technical Support Representative August 2012 - September 2013 Alorica Pacific Rim Inc. Chino Roces Ave, Makati City ● ● ● ● Provides assistance to a customer who is having problems with their internet. Assisting the customer connecting to the internet using any device that can be connected to the internet Assisting the customer on how to change their wireless password to their modem, router and to their devices Configure modems and routers Customer Care Representative I January 16, 2012 - March 5, 2012 Startek International Limited Ortigas, Quezon City ● ● ● H & R BLOCK (seasonal account) Assist the customer for tax inquiries via phone calls Inform the customer when they will receive their tax refund Certifications: ● Verizon HighSpeed Internet HSI Tier 2 Technical Support Representative ● Level 3 Certified/Resolution Manager ● Support newly hired agents upon entering the production floor on how to handle calls and how to deal with customers. ● Assist the agents if they need help on how they can resolve a customer’s issue via chat or coaching. Educational Attainment: Tertiary Education Bachelor of Science in Nursing Bulacan State University, City of Malolos, Bulacan -) Secondary Education Mariano Ponce National High School Baliwag, Bulacan -) Primary Education Baliwag South Central School , Baliwag, Bulacan -)