Jerra Mie M. Abaquita

JERRA MIE M. ABAQUITA Phone Number : - Email Address :-Address : Ucma Village, Apas, Cebu City ABOUT ME Solution-oriented person with 3 years of experience in providing friendly and effective service and support to customers. Offers expertise in customer service, time management, and conflict mediation. Team player dedicated to promoting customer loyalty and satisfaction. EDUCATIONAL BACKGROUND Cebu Normal University Bachelor of Arts major in Political Science- With Honors Leadership Awardee SKILLS Organizational strengths Customer relationship management Active listening Inbound and outbound calling Technologically savvy Customer Service Self-motivated Understands conflict management Able to work under tight deadlines Confident in handling new tasks WORK EXPERIENCE Customer Service Associate WIPRO BPO PHILIPPINES May 2017-March 2019 Patient Care Coordinator OPTUM GLOBAL SOLUTIONS March 2019-September 2019 Technical Support Representative SYKES ASIA INC September 2019-February 2021 Office Recruiter Part-time, Home based November 2020 - February 2021 Inside Sales Associate Part-time, Home based March 2021 - present