Jerome Zamora Oarga

My background includes customer service, I've been with BPO industry for 4 years now and appointment setting with home based environment.

I have certain qualities and skills which makes me good at this.

They are the following:

·         Call handling

·         Email management

·         Internet research

·         Customer service

·         Data entry

·         Administrative support

·         Appointment setter

·         Strong written and oral skills

In addition to that, I also have experience with a variety of software programs including Microsoft Office, Excel, PowerPoint, Outlook and Social Media Management.

I had worked or Credit Card Company, Telecommunications and Retail account, we do placing orders, service recovery for orders, billing, and device troubleshooting. My experienced in a high pressured environment have taught me to focus and pay attention to details, calmed upset and angry customers, think out of the box, rapidly solved problems and of course flexibility in using different tools provided.

I’m currently employed with Allstate insurance during weekdays for almost 6 months as an appointment setter.

My duty includes making 300-500 calls a day to a private individuals to provide a quote about the said insurance, and it helped me to improve my skills, give me additional knowledge on how to up sell services to potential clients, and lastly I have learned some techniques on how to be efficient in note taking ability to simplify concept and apply them in a real world example.