Jerome Sanoy

Jerome Sanoy--Philippines, 1860 PROFESSIONAL SUMMARY ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ I am proficient in Microsoft Office, including MS Word, MS PowerPoint, MS Excel, and MS Outlook (Advanced), with intermediate skills in computer troubleshooting. I possess strong adaptability, teamwork, time management, and self-motivation abilities, and I am capable of working under pressure while efficiently completing tasks. WORK EXPERIENCE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Process Delivery Specialist (CSR | Back-Office) IBM Business Services Inc. • Quezon City, Philippines Jan 2023 - Apr 2025 As a Process Delivery Specialist at IBM since January 2023, I have been responsible for handling customer interactions and back-office operations with efficiency and accuracy. My role involves processing critical client data, ensuring compliance with company standards, and providing high-quality support to enhance customer satisfaction. With a strong focus on problem-solving and process improvement, I contribute to streamlining operations and delivering excellent service in a fast-paced, results-driven environment. Laboratory Specialist (Data Analyst) Flow Health Outsourcing Inc. • Quezon City, Philippines Feb 2022 - Aug 2022 As a Laboratory Specialist (Data Analyst) at Flow Health Outsourcing Inc. from February to August 2022, I was responsible for analyzing and managing laboratory data to ensure accuracy and efficiency in healthcare diagnostics. I worked closely with laboratory teams to process and interpret medical data, contributing to improved workflow and data-driven decision-making. My role required strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to maintain high standards in laboratory operations. Clinical Study Administrator Cuervo (AstraZeneca) • Quezon City, Philippines Jul 2021 - Nov 2021 I worked as a Clinical Study Administrator at AstraZeneca from July to November 2021, supporting the management and coordination of clinical trials. Operation Support in Finance Jiu Zhou Technologies Inc. • Makati, Philippines Jan 2020 - Dec 2021 I worked as an Operation Support (Finance) at Jiu Zhou Technologies Inc. from 2020 to 2021, assisting with financial operations and supporting the company’s financial processes. Data Analyst Accenture • Quezon City, Philippines Nov 2016 - Dec 2019 I worked as a New Transaction Associate (Data Analyst) at Accenture Inc. from 2016 to 2019, where I analyzed and processed data to support business transactions and decision-making. Service Crew Golden Arches Development Corp. (McDonald’s) • Manila, Philippines Feb 2010 - Nov 2011 I worked as a Service Crew member at Golden Arches Development Corp. (McDonald’s) from 2010 to 2011, providing excellent customer service and supporting daily operations. EDUCATION ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Bachelor of Science in Information Technology ICCT Colleges • Cainta, Philippines Jun 2010 - Mar 2013 Diploma in Computer Technology Colegio de Montalban • Rodriguez, Philippines Jun 2006 - Dec 2008 SKILLS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ I possess advanced proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook, along with intermediate knowledge of computer troubleshooting. With strong computer literacy and adaptability, I excel in handling tasks efficiently, even under pressure. My ability to manage time effectively, work collaboratively as a team player, and maintain accuracy in high-paced environments ensures quality outcomes. Additionally, my customer service expertise allows me to provide excellent support, fostering positive client interactions and seamless operations.