JEROME KARL
GUINOO
CUSTOMER SUPPORT SPECIALIST/ MEDICAL
RECORDS ANALYST / GENERAL VA
CONTACT
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PROFILE
Enthusiastic and Results- Driven customer service specialist with over 6 years
pf experience in handling multi-national clients. My unique professional
experience sterns from years of providing excellent customer support, creative
problem solving and building customer loyalty
EDUCATION
WORK EXPERIENCE
2013 - 2018
Customer Service Specialist/ Medical Records Analyst / Email
Support | DME Serve PH | Apr 2022 - December 2024
CAVITE STATE UNIVERSITY
Bachelor of Science:
Agriculture Entrepreneurship
SKILLS
Process Optimization
Mail management (Gorgias)
Call and email management
Public Relations
Shopify
Shipstation
Meta Business Suite
Ensured accurate and timely submission of documents to insurance providers
Read and analyzed documents for validation, including chart notes, prescriptions, lab
results, etc
Developed empathetic client relationships and earned reputation for consistently exceeding
sales goals.
Monitored email to promptly collect and respond to complaints
Assisted in fulfilment of customer orders placed in person, via email, online and by
telephone.
Reservation Agent / Customer Retention Specialist | TSI | Jun
2021 - Feb 2022
Provided excellent customer service by going the extra mile to solve reservation issues and
complaints.
Used exceptional customer service and sales skills to identify guest needs and make
appropriate reservations advice and secure bookings.
Time Management
Salesforce CRM
Data Acquisition
Schedule management
Jira
Administrative support
Executive support
Office management
Information confidentiality
Customer And Collection support and Supervisor |July 2018October 2020
Assisted T- Mobile And Sprint wireless phone provider in the United States.
Helped customers with their features plans, and service
Resolved billing disputes.
Assist in the formulation of targets for individual teams
Anticipate escalation and take over calls when needed.
Prepare monthly/ Annual Results and performance reports
REFERENCE
Ana Kristella Manuel - Quality Assurance Analyst DME SERVE PH-.-Benedict John Sarong - Colleague / teammate DME SERVE PH-.-
