Jerome Jimenez

Jerome Jimenez Administrative Assistant/Facebook Ads Manager HERE'S MY STORY: I worked in a call center since 2007 handling customer service and technical support. Then after years of working in a call center industry, I have decided to try working at home as a virtual assistant, administrative assistant. During my free time, I started learning some skills by taking some online courses that I may need to be an virtual assistant. Luckily, I got my first client this year 2020 before leaving the call center industry. WORK EXPERIENCE TECHNICAL SKILLS - Personal tasks - Research - Customer Service - Email Management - Answer phones - Submit Service Requests - Maintain database - Log calls - Respond to help requests -Facebook Ads Manager LET'S CHAT: Email:-Skype:- Subject Matter Expert for Customer Service and Technical Support TELSTRA INTERNATIONAL PHILIPPINES, INC. OCTOBER 2017 - FEBRUARY 2020 - Provides support, updates and product knowledge to new and tenured customer service, technical support and complaints officer. - Handles and takes escalation calls for those customers requesting for a manager or supervisor. - Administrative task Customer Service and Technical Support Specialist TELEPERFORMANCE PHILIPPINES JUNE 2007 - OCTOBER 2017 - Handles inbound and outbound calls to provide customer service and technical support. - Able to experience and work with handling billing, activations, sales and technical support with telecommunication provider in the U.S. like Sprint, Virgin Mobile, Alltel and Australian internet service provider - Telstra. - Filed documents and data regarding all projects EDUCATIONAL INFO Pangasinan State University REFERENCES: Emil Ivan Magpoc Team Leader at Telstra (-- Jesrael Macapal Complaints Manager at Telstra (-- BACHELOR OF ARTS, MAJOR IN ENGLISH - Graduation date: April 2007 FVA Academy VIRTUAL ASSISTANT FREELANCING COURSE AND FACEBOOK ADS MANAGER - January 2020 - Learned additional skills as administrative assistant or virtual assistant during the course of the program - Learned additional skill as a Facebook Ads Manager, Boost your posts, Promote your page, Increase conversions on your website, Reach people near your business, Collect leads for your business.