JEROME FLORES
EXPERIENCES
Client Care Coordinator
CUSTOMER SERVICE SOLUTIONS LLC
August 2024 – Present
Business Development Representative
INSOURCE LEADS
February 2024 – July 2024
Phone Support
OCTAGOS HEALTH
December 2022 – December 2023
Poblacion, Tabogon, Cebu
Philippines 6009
-
-live:.cid.3c788a8e0b716c2c
CRN Cold Caller (Remote)
THE CHANNEL CO.
March 2021 – June 2022
Sales & Customer Service Representative
FORWARD BPO
May 2017 – July 2020
Customer Service Representative
SYKES ASIA, CEBU, PHILIPPINES
August 2013 – April 2017
Customer Service Representative
AEGIS PEOPLE SUPPORT, CEBU, PHILIPPINES
October 2009 – August 2013
OBJECTIVE
Results-driven and customer-focused
professional with 13+ years of
experience in customer service, call
centers and sales. Adept at delivering
exceptional customer experiences,
resolving complex issues, and driving
customer satisfaction and loyalty.
Proven ability to exceed performance
targets, improve client relationships,
and contribute to business success.
Seeking a challenging role where I
can leverage my expertise to enhance
customer engagement, optimize
service processes, and contribute to a
high-performing team.
SKILLS & COMPETENCIES
•
•
•
•
•
•
•
Customer Service & Client Relations
Lead Generation & Outbound Marketing
Business Development & Sales
Technical Troubleshooting & Support
Financial Consultation & Loan Processing
CRM & Contact Management
Cold Calling & Telemarketing
EDUCATION
University of Cebu | Philippines 6000
Bachelor of Science in Electrical Engineering
REFERENCES
Available upon request.
