Jerome Flores

JEROME H. FLORES EXPERIENCE Phone Support OCTAGOS HEALTH DECEMBER 2022 – DECEMBER 2023 Call and monitor patients if they are disconnected from their cardiac monitor. Insure that cardiac monitor devices are connected so it can transmit all the readings directly to their doctor’s clinic/office. CRN COLD CALLER, REMOTE THE CHANNEL CO. MARCH 2021 – JUNE 2022 Calling cold leads to promote free whitepapers and webinars to IT Professionals Cebu, Philippines 6000 (- Sales & Customer Service Representative Forward BPO May 2017 - July 2020 Develops loan applications by evaluating applicant information and documentation. Consults with clients about their lending needs to help them achieve their financial goals, including the collection and analysis of information about the client's financial situation. - live:.cid.3c788a8e0b716c2c OBJECTIVE Dedicated customer service professional with 10 years of experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. CUSTOMER SERVICE REPRESENTATIVE SYKES ASIA, Cebu Philippines AUGUST 2013 – APRIL 2017 Answer questions regarding ATT services, gear, offers, travel, and invoices from customers. Provide great and timely customer service to increase client retention and loyalty. CUSTOMER SERVICE REPRESENTATIVE AEGIS PEOPLE SUPPORT, Cebu Philippines OCTOBER 2009 – AUGUST 2013 Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed. Communicating with customers to answer questions about tickets, pricing, or flight schedules.