Jerome E. Daladag
184 V. Cruz St. Brgy. Sta Lucia
San Juan City
Contact No--
I. OBJECTIVES
“ To seek for a position in a stable company that could offer good opportunities for growth and development in the field of business management.”
II. SKILLS
Excellent in computer knowledge, High experience for being a Technical support, handling Internet, cable, phone services. Communicated clearly and positively with customer over the phone, most likely for troubleshooting and educating about the problem of their service. Resourceful, Built loyal clientele through friendly interactions and consistent appreciation. Giving a very high customer-service experience to the customer after the call.
III.WORKING EXPERIENCES
TRANSCOM
Comcast / Xfinity
April 2015–Setember 2016 / 1 year and 6 months
Filinvest Building, 167 Epifanio de los Santos Avenue, Mandaluyong, Metro Manila
● Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
● Identify and escalate priority issues per Client specifications;
● Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
● Doing troubleshooting with the customer over the phone for Internet, Cable, Phone services to resolve the issue on their services.
● Assisting customer to configure their email for Outlook, Apple mail, Firefox, etc
● Doing troubleshooting for Comcast email only, issue like missing email, cannot send/received email.
● Trained as an X1- Technical support, Handling Advance cable box.
● Offer an upselling to their service to make sure that they are getting the best value of their services.
SITEL
Macy’s.com / Bloomingdales.com
Customer Service Representative
October 2014 – January 2015 / Seasonal Account for 3 Months
Dona Julia Vargas Avenue Ortigas Center, Pasig, Metro Manila
● Handling and helping customer placing an order in Macy’s.com and Bloomingdales.com
● Doing Service Recovery on the order, if the item is defective or damaged and if the order
was not receive by the customer, giving resolution to their problem.
● Processing Reshipment via mail and Credit for the customer.
● Tracking the order on the carrier FEDEX, UPS, USPS
● Assisting value customer on their account in Macy’s.com and Bloomingdales.com
forgot password, cannot open their account, help create a new account.
● Answering general inquiry of the customer. About company policy, availability of the item, details and description of the item.
● Assisting customer if their card is declined or they want to upgrade the limit of their Macy’s card.
EMPIRE EAST LANDHOLDING INC.
Real Estate Consultant
January 2014 – August 2014
1/F The World Centre 330 Sen. Gil Puyat Ave. 1200
● Convincing prospective clients that the company is the right one to handle their sale and agree
the terms.
● Making appointment and showing buyers around the project and showrooms.
● Presenting sales presentation about the project, explaining the terms of payment
● Explaining contract items to clients, coordinating inspection, reviewing documents and more.
● Arranging advertising to promote the projects
● Doing Telemarketing
IV.PERSONAL DATA
Nationality: Filipino
Religion : Roman Catholic
Age: 28
Birthday : February 12, 1989
Sex: Male
Height : 5’8
V.EDUCATIONAL BACKGROUND
TERTIARY:
Adamson University / 3rd year level
Bachelor of Science of Architecture
900, San Marcelino Street, Ermita Manila City 1000, Metro Manila-
SECONDARY:
Victorious Christian Montessori College
1st Year to 4th Year
General Mariano Alvarez 323 Congressional Road, Cavite
VI.CHARACTER REFERENCE
Paulo DimaapiJoanie Viray Senior Operation ManagerTeam Leader
-
TranscomSitel
Noel TolentinoMa. Luisa V. Calinawan
Team LeaderManager / Officer in charge
-
Transcom Empire East Landholding Inc.
