Jerome Cabilao

Block 1 Lot 23, Grand Terrace Heights, Barangay Casili, Consolacion, Cebu 6001 Mobile phone: - | Home phone: - Email:-- CAREER OBJECTIVE    Seeking employment as remote worker. Maximize my technical support and customer service experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals. To extend skills and talents in an institution requiring analytical and organizational skills. WORK EXPERIENCE  Home-based jobs (Project based) July 2020 – Present o Duties and Responsibilities: 1. Website design – Wordpress (DIVI) 2. Affiliate Marketing 3. Social Media Management - Facebook Ads  Creation  Scheduling  Payment management - Article and blog post creation - Facebook and Youtube accounts - Coming up with detailed profiles and inserting links to company website - Writing, editing and sharing posts on social networks - Observing the company’s competitors on social media by looking at rankings, online visibility and keyword prioritization - Updating all social media accounts on a regular basis 4. Database building, entry and updates 5. Virtual Assistant - Respond to emails - Writing down minutes from meetings and then creating a detailed document - Launching and maintaining cloud computing accounts (DropBox, OneDrive, Google Drive) - Prepare customer spreadsheets  Transcription, video or audio Composing documents from handwritten drafts and emails/chats Proofreading documents and other office materials Schedule meetings Manage a contact list Create presentations Address administrative queries Converting, merging and splitting .PDF files Creating, filing and presenting weekly reports on sales, deliverables, hours and tasks Composing newsletters Operations Manager – Luzon and Visayas Hiromoca Corporation/Cataleya Mangosteen Distribution One Paseo Saturnino, Banilad, Cebu City Philippines July 2017 – July 2020 o Duties and Responsibilities: - Responsible for supervising a team of sales operations specialist. - Help sales staff/team make data-driven decisions. - Partner with Marketing to enable sales. - Manage the Sales Operations process to enable sales team productivity. - Create and manage sales team schedules and store assignments to ensure flawless operations. - Develop a strategy the team will use to reach the Company sales goal. - Increase sales productivity by simplifying processes. - Assist with on-boarding new sales staff. - Create reports to update the company and VP/Director. - Scoring of each sales staff/store.  Team Leader – Verizon Tech Mahindra Cebu IT Park, Cebu City Philippines July 2016 – October 2017 o Duties and Responsibilities: - Provide direction, instructions and guidance to the agents coming from training. - Develop trainees by knowing each of their strengths, weaknesses and motivations. - Create individual plan for team members to help them with their own development. - Develop a strategy the team will use to reach the accounts goal. - Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed.  Manage the flow of day-to-day operations specifically with service level management. Create reports to update the company and the team on the team’s progress. Team Leader – Microsoft Convergys Philippines Services Corporation Cebu IT Park, Cebu City Philippines August 2014 – February 2016 o Duties and Responsibilities: - Provide direction, instructions and guidance to the agents coming from training. - Develop trainees by knowing each of their strengths, weaknesses and motivations. - Create individual plan for team members to help them with their own development. - Develop a strategy the team will use to reach the accounts goal. - Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed. - Manage the flow of day-to-day operations specifically with service level management. - Create reports to update the company and the team on the team’s progress.  Technical Support Representative Tier 2 – Microsoft Windows Convergys Philippines Services Corporation Cebu IT Park, Cebu City Philippines January 2011 – January 2014 o Duties and Responsibilities: - Provide floor support for new waves that goes on transition on the production floor. - Provide Level 2 technical support for Windows XP, Vista, 7, 8 and 10 for North America and EMEA consumers (Virus, network, etc.) regarding their issues within Windows. - Provide Level 2 technical support for Office 2007, 2010 and 2013 (installation and post installation) issues for North America and EMEA customers. - Collaborate with training team and management to provide training for new hires.  Technical Support Representative – Time Warner Cable Convergys Philippines Services Corporation February 2009 – January 2011 o Duties and Responsibilities:  Provide technical support for Time Warner Cable (Internet service provider) customers in North America. Focused on Installation status, internet related issues, customer service and email support. Technical Support Representative – Dell Etelecare Global Solutions Cebu IT Park, Cebu City Philippines May 2007 – February 2009 o Duties and Responsibilities: - Dell Corporate Business Group support: Provide technical support for North American consumers specific for Hardware parts replacement (No Power, No POST, and No Boot) issues, detecting what’s best for the computer to work. - Dell Email Support: Provide email support for North America and EMEA customers for printers, tablets, TV and other peripherals. - Dell Wireless Support: Provide technical support for customers having issues with wireless connectivity. EDUCATION AND AWARDS  Tertiary Level Bachelor of Science in Computer Engineering Undergraduate University of San Carlos Talamban, Cebu City June 1998 - March 2002  Secondary Level St. Louis College Cebu (Formerly St. Louis School of Mandaue) Maguikay, Mandaue City June 1994 - March 1998  Elementary Level Colegio de la Immaculada Concepción - Mandaue Guizo, Mandaue City June 1994 - March 1994 CERTIFICATIONS     Dell Certified Systems Expert for Dimension and Inspiron computers- Dell Certified Systems Expert for Latitude and Optiplex computers- Microsoft Windows (XP, Vista, 7, 8, 10), Office, Office 360 Convergys Leaders as Coaches 2015 TRAININGS AND SEMINARS ATTENDED  Convergys Leaders as Coaches Convergys Philippines Services Corporation April 2015  Leadership Development Program Convergys Philippines Services Corporation February 2015  Client Specifics Training (Microsoft Technical Support) Convergys Philippines Services Corporation January – February 2011  Client Specifics Training (Time Warner Cable Technical Support) Convergys Philippines Services Corporation February – March 2009  Client Specifics Training (Dell Printers and Peripherals Technical Support) Etelecare Global Solutions March 2008  Client Specifics Training (Dell Systems Technical Support) Etelecare Global Solutions May – June 2007 PERSONAL INFORMATION Birthdate: Birthplace: Civil Status: December 20, 1980 Butuan City Married Skills: MS Excel, MS Outlook, MS Word; Extensive knowledge of computers software and hardware, and techniques to troubleshoot; strong professional communication skills with other technical support specialists and clients; website development – Wordpress (DIVI); affiliate marketing; social media management; database building, entry and updates; Virtual Assistant skills stated above; critical thinking and problem-solving abilities; analysis, evaluation, and bug resolution; patience and tolerance; proficient performing research; extensive background in providing service, coaching, supervising staff; completing reports; managing processes; staff motivation; decision making and time management. Interests: Books, computer setup (Hardware, Windows and Office), computer and mobile games, basketball, billiards, surfing the net (watching videos online, social media, etc.) REFERENCE(S) (if needed):  Emerson Hitgano Director – Luzon and Visayas – Hiromoca Corporation-  Ivan Navarra Manager - Tech Mahindra, Cebu City-  Wendell Dotillos Operations Supervisor – Veritacore Philippines, Cebu City-  Fabian Villamor Operations Supervisor – Convergys Philippines Services Corporation, Cebu City-