Jerome Augustine

Jerome Augustine Project Manager | Customer Service Executive Versatile Executive focused on promoting mission and increasing effectiveness of key programs. Passionate about driving success of Contact progression and aim. Knowledgeable asset who is currently pursuing an Address MBA. Dedicated to education and building lasting partnerships. Seeking Suleman Center, DR. Daud a position for enhancement and looking to cultivate long-term Pota Road, Saddar relationships within the community. Karachi, Sindh, 74400 Phone Work History - 2019-05 - Virtual Administrative Assistant Current IPro-v, Little Rock, AR E-mail-om Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions Built and maintained excellent customer relationships through timely response to inquiries and Skills Business analysis going above and beyond to accommodate unusual requests Transferred and directed phone calls, guests and mail to correct staff members Excellent Data collection and analysis Completed forms, reports, logs and records to Excellent quickly handle all documentation for human resources 2018-03 - Virtual Assistant Current OLab, Sydney, Australia Allocated executive tasks and managed complex Contract management Excellent Project Management calendars and administrative functions Created appropriate documentation for members of board and senior leadership before meetings Excellent Report compilation Managed administrative functions, including Excellent complex calendar management with focus on proper allocation of executive availability Team oversight Responded to emails and other correspondence to Excellent facilitate communication and enhance business processes Contributed to smooth business operations by Team building planning and organizing meetings and conferences, including conference calls 2017-05 - Executive Director 2018-12 Digitel Empire, Karachi, Sindh Addressed issues immediately and worked with other Excellent Customer service Excellent Media relations stakeholders to find the most effective solutions Excellent available Provided exceptional services including counseling, case management, education and job training to a Business administration diverse client base Increased new capacity and technology bases to bring more BPO services Attracted a major client, generating $20,000 in annual revenue under a new Sales project Excellent Vendor relations Relationship building Aligned the department with Operations process by Case management dedicating teams to sales and marketing needs Business planning Worked closely with organizational leadership, including board of directors, to strategically affect the direction of operations 2017-05 - Head Operations 2017-09 DigiTel Empire, Karachi, Sindh Restructured workflows, revamped operating procedures and optimized policies to improve business operations Assessed key performance indicators such as profit Excellent Financial management Marketing Negotiation Consulting Business development margins and return rates to determine business Excellent success Verified data integrity and accuracy Supported Chief Operating Officer with daily Operations Management operational functions Developed new process for employee evaluation which resulted in marked performance Excellent Strategic planning improvements 2013-01 - Operations Supervisor 2017-08 Digital Globe Services (DGS), Karachi, Sindh Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness Encouraged and promoted ideas aligned to business needs and benefits Excellent Program leadership Staff management Software Asana Performed root cause analysis in deficient areas to identify and resolve central issues Created and implemented strategies for improving Very Good Trello operational efficiency and accuracy Very Good Motivated and trained employees to maximize team productivity Managed, trained and motivated back and frontof-house employees to always be improving knowledge and abilities in the field Maintained project quality with a hands-on management style Oversaw 200 Sales Executive staff to mentor on operations activities and boost productivity Developed and implemented a high-quality work environment as measured through employee satisfaction ratings Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems. Recruited and trained internal candidates for potential management role opportunities 2012-02 - Sales Executive 2012-12 IBEX Global - The Resource Group Company, Karachi, Sindh Assessed successes and failures to develop actionable plans for continuous improvement Achieved established KPI for the company, regional team and individual performance through teamwork and a focus on customers Maintained key customer relationships through effective time and resource management to exceed sales goals and increase profit opportunities. Education 2016-01 High School Diploma Government College Of Commerce & Economics PIDC, Karachi 2012-01 High School Diploma Army Public College Sadar - Karachi, Sindh Supportbee Very Good Certifications 2019-04 Asana - Master Project Management Basics 2019-04 Asana - Gain the benefits of Asana 2019-12 International Scrum Master™ (ISM™) Program