Jerome Aguirre

JEROME G. AGUIRRE VIRTUAL ASSISTANT P R O FILE PROFIL E I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. C A R EER SUMMA R Y Property Repairs and Maintenance Admin Vendor Relations/Support Admin Mynd Property Management | May 2018 to July 2021 Receives inbound emails/calls from residents/tenants, Property Owners and Service vendor and provide realtime solutions. Coordinates Property Service Repairs between Tenants/Owners and Vendors/Service Providers Manage current affiliate Service Vendors and prospect/onboard new vendor affiliates across the country where we have an area needing vendor coverage. Tools/software used: In-house software (OTTO), Google Apps (Calendar, Drive, Sheets) Microsoft Apps(Outlook, Word), Skype, Zoom, Slack Working hours: 9am to 6pm PST Property Repairs and Maintenance Admin Royal Rose Property Management | November 2017 -April 2018 Receives inbound calls from residents/tenants, Property Owners and Service vendors and provide realtime solutions. Coordinates Property Service Repairs between Tenants/Owners and Vendors/Service Providers Tools/software used: Propertyware, Skype, Google Apps (Calendar, Drive, Sheets) Microsoft Apps(Outlook, Word), Skype Working hours: 9am to 6pm Pacific Time Property Repairs and Maintenance Admin Castle Property Management| May 2016-October 2017 Receives inbound calls from residents/tenants, Property Owners and Service vendors Coordinates Property Service Repairs between Tenants/Owners and Vendors/Service Providers Working hours: 9am to 6pm Eastern Time Customer Service Specialist Teleperformance Inc.- Expedia | October 2012 - August 2014 Receives inbound call from Travelers and helped them modify their travel itineraries Working hours: 9am to 6pm PST Time Quality Analyst Teleperformance Inc.- Expedia | August 2014 - October 2016 Conducts remote and side-by-side call monitoring and scores the agents based on how well or poorly they handled the customer interaction based on pre-set criteria. H I G HLIGHTED SK I L L S Excellent Communication Skills Lead Generation Customer Service and Support Appointment Setting Strong Work Ethic Great Attention to Detail P R E VIOUS EDU C A T I O N CIT-University Bachelor of Science in Electronics Communication Engineering 2011(Undergraduate) CIT-University High School , Class of 2009 H O W TO REACH M E C H A RACTER RE F E R E N C E S Cell: - Email:-Address: Talisay City, Cebu Philippines Skype ID: live:jeromeaguirre90 Ace De Guzman, Project Manager Fullville Realty and Property Management Services --Jan Mendez Vendor Support Admin Mynd Management --Chell-Amy Jimenez Global Senior Quality Manager Teleperformance https://www.linkedin.com/in/chell-amyjimenez-/