Jermel Johnson

Energetic and solution-oriented customer support specialist with over 3 years over of experience providing Tier 1 technical and account-related support via live chat, email, and phone. Known for delivering exceptional service with a calm, clear, and open minded communication style. Adept at resolving issues quickly, assisting users with onboarding, and collaborating functionally to improve user experience. Skilled in managing support for web and mobile apps, troubleshooting transactions, and supporting high- volume chat queues. Brings flexible, proactive mindset and thrives in fast-paced, team-oriented environments.