Jermar Bantigue, Ocana

Jermar Bantigue Ocana Customer Service EXECUTIVE SUMMARY I’ve been a customer service representative for 4 years. I can work with others or independently. I am organized, hardworking and I’m open to criticism. I want to explore more, and encounter different challenges that I believe will help me grow and perform tasks better . SCHOOLS ATTENDED: Primary : Talisay Elementary School Secondary: Talisay Cebu National High School Tertiary: Cebu Institute, taking up Bachelor’s Degree in Accounting S.Y- Work Experience: CUSTOMER SERVICE REPRESENTATIVE Accenture DUTIES & RESPONSIBILITIES: ● Managing incoming calls and customer inquiries ● Generating sales leads that develop into new customers ● Identifying and assessing customer’s needs to achieve satisfaction. ● Providing solutions to customer’s complaints. ● Attending to customer’s needs CUSTOMER SERVICE REPRESENTATIVE Transcom Worldwide Inc. DUTIES & RESPONSIBILITIES: ● Managing inbound and outbound calls, customer inquiries ● Generating sales leads that develop into new customers ● Identifying and assessing customer’s needs to achieve satisfaction. ● Providing solutions to customer’s complaints. ● Attending to customer’s needs TOOLS USED: ● GREENROPE ● VOLIE ● PROMAX ● ZOHO ● FACEBOOK ● GOOGLE SHEETS ● CANVA for logo designing ● Updash ● AVAYA SKILLS & QUALIFICATIONS: ● Computer Literate (MS Office, Word, Excel, PowerPoint) ● CRM (VOLIE, PROMAX, GREENROPE) ● English Fluency Verbal & Written ● Ability to work under pressure ● Ability to work in a dynamic environment ● Can do multi-tasking ● Time management ● Adaptability ● Ability to give constructive feedback ● Creativity CONTACT ME AT: Email: - Phone: -