Jermaine Maraveles

An experienced customer-oriented individual with a strong work ethic, the ability to escalate issues appropriately, and the ability to adapt to different personalities. With strong market knowledge and critical reasoning abilities to identify and assess customers' needs to achieve satisfaction.

· Respond to customer inquiries and concerns through Zendesk, Gorgias, Instagram & Facebook

· Issue refunds and resend items based on the shop policy

· Check the status of order or delivery

· Escalate customer concerns that would affect customer satisfaction

· Prioritizing abilities, as well as the ability to follow-through promptly

· Conflict resolution skills to handle complaints courteously and professionally.

· Track record of success in a sales position

· Upload products and products description to Shopify

· Compile customer complaints & give a report

· Data Entry & Product Listing

· Social Media Management

· Content Creation

· Facebook Branding

· Admin Assistant