Jermaine Lindsaybel Flores

Jermaine Lindsaybel Flores Pulo 3, Brgy. 8, Dalahican, Cavite City, Cavite, Philippines 4100 - |- EXPERIENCE Jan 2023– Dec 2023 Customer Service Specialist Jan 2019 – Jan 2023 Client Service Associate Sept 2017 – Jan 2019 Number Porting Specialist Jan 2016 – Feb 2017 Customer Service and Technical Support Agent July 2015 – Dec 2015 Customer Service Representative Academic Excellence | 5543 Edmondson Pike, Suite 309, Nashville, TN 37211  Assist customers with their student’s test, login and other information needed.  Assist placing the order on the platform  Explain how the grading system works and the products and services offered TDCX Philippines | 21F Robinsons Cyberscape Gamma, Ruby Road, Ortigas 1605 Pasig City, Philippines  Identify customer’s needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.  Provide excellent support experience to customers via relevant communication channel  Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure the case is in accordance with our service standards Teletech Philippines | Five E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City, Philippines  Port number/s from a different carrier  Assist customers by doing inbound and outbound call/s for following up  Coordinate with other department/s to ensure that issue is resolved SPI CRM | LV Locsin Bldg Ayala, corner Makati Ave, Legazpi Village, Makati City, Philippines  Resolves customer’s complaints via phone with regard to their Bank Account  Resolves technical concerns by making follow-ups through outbound and setting up appointments  Pitch in for an upsell of a product/s Telus International | Epifanio de los Santos Avenue corner McKinley Road, San Lorenzo, Makati City, Philippines  Resolves customer complaints via email  Ensure that each potential and existing customer has a pleasant experience  Coordinate with both parties to come out with a better resolution of the issue Nov 2013 – July 2015 Customer Service and Technical Support Agent Convergys | Two E-com Center, Harbor Dr. Pasay City, Philippines  Acting as an extension of the firm’s brand and core values  Offer alternative solutions where appropriate with the objective of retaining customer’s and client’s business  Redirect problems to the appropriate resource EDUCATION 2001 – 2005 De La Salle University Dasmariñas, Cavite, Philippines| Graduate Political Science AWARDS Most Improve Agent Consistent Top Agent Director’s Club Attendance award SKILLS Languages English, Filipino Technical Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Photo Editing, Google Meets, One Note Others Critical thinking, Problem Solving, Adaptable, Decision Making, Time Management, Organized REFERENCES Kristine Joy Cabrales Senior Customer Service Representative Academic Excellence - Jhon Kenneth Mangao Team Leader TDCX Philippines -